Trip at Oct . hotel is nice . room is big and service is under 4 star stand

This is my first time to stay at Holiday Inn Youlian. My friend recommended this hotel to me as he used to stay here during his business trip in Suzhou. When I checked in, I was informed that hotel don't have non smoking room availble, however, as I have the membership card of IHG, their Duty Manager automatically upgrade my room to the Executive Non Smoking Room.

The carpet in the guest room just changed an elegant color with nice flowers. It's bright and clean, I really impressed.

I did enjoy my short stay there, Concierge staff is really helpful and gave me a lot of information about the city.

Good service，Good Rooms，Good breakfast，Good swimming and Good smile

I checked in to this hotel early September and my stay at this hotel was arranged by the tour that I joined in the US. Upon arriving at the hotel, the lobby looks nice and clean. However, things started to get bad once we checked in to our rooms.

To start with, the carpets are stained and you will not dare to walk on your barefoot. The shower tub area was poorly designed that when you shower, water will flow along the side of the tubs and overflow to the floor. The bed was okay but the pillows were all stained with yellow spots. Very disgusting!!

I called the front desk and told them about the pillows. So they sent housekeeping to our room. A day showed up at the door with a clean pillow case. I told the lady that the pillow cases are clean but the pillows themselves are dirty. I showed her the yellow stains on the pillows and asked if we can get clean replacement pillows. To my surprised, she said they don't have any other pillows and then walked away. So I slept without pillow that night and it was fortunate that we only stayed one night at Su Zhou.

I will never go back to this Holiday Inn location, and it was a disgrace to the Holiday Inn hotel chain that I always have positive impressions about.