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Holiday Inn Youlian Suzhou – reviews, photos

4.0 of 5
No.99 Jiefang East Road, Suzhou 215007, China
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Holiday Inn Youlian Suzhou
Holiday Inn Youlian Suzhou
Holiday Inn Youlian Suzhou
Holiday Inn Youlian Suzhou
Holiday Inn Youlian Suzhou
Holiday Inn Youlian Suzhou
Ranked #72 of 644 hotels in Suzhou
4.0 of 5 stars 105 Reviews
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105 reviews from our community

    Trip type
Traveller rating
    23
    61
    16
    3
    2
Date Rating
LA
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Dirty carpets, stained pillows...”
2 of 5 stars Reviewed 26 September 2011

I checked in to this hotel early September and my stay at this hotel was arranged by the tour that I joined in the US. Upon arriving at the hotel, the lobby looks nice and clean. However, things started to get bad once we checked in to our rooms.

To start with, the carpets are stained and you will not dare to walk on your barefoot. The shower tub area was poorly designed that when you shower, water will flow along the side of the tubs and overflow to the floor. The bed was okay but the pillows were all stained with yellow spots. Very disgusting!!

I called the front desk and told them about the pillows. So they sent housekeeping to our room. A day showed up at the door with a clean pillow case. I told the lady that the pillow cases are clean but the pillows themselves are dirty. I showed her the yellow stains on the pillows and asked if we can get clean replacement pillows. To my surprised, she said they don't have any other pillows and then walked away. So I slept without pillow that night and it was fortunate that we only stayed one night at Su Zhou.

I will never go back to this Holiday Inn location, and it was a disgrace to the Holiday Inn hotel chain that I always have positive impressions about.

  • Stayed September 2011, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask myone88 about Holiday Inn Youlian Suzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayinnPeterPan, Director of Sales at Holiday Inn Youlian Suzhou, responded to this review
29 September 2011
Dear Guest,

First of all, please accept my sincere apology for all the incidents happened during your last stay with us. We do appreciate our customer sharing their experience and comments with hotel no matter it are good or bad. Once we got the message, hotel management seriously look into the matter immediately.
In regards to the carpet issue, hotel management already paid high attention on it; therefore, the new carpet of both guest room and room corridor area will be completely replaced by the 1st week of Oct.2011.
In terms of the pillow issue, hotel GM has sat down with the relevant department heads to review the current process and emphasize the service training to all the hotel staff. Customer needs always should be handled as the 1st priority.
Again, we do apologize for all the inconvenience incurred during your stay and Should your travel plans bring you back to Suzhou, please give us another opportunity to provide you with a memorable stay.
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Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
“A Pleasant Surprise”
4 of 5 stars Reviewed 27 May 2011
1
person found this review helpful

I checked into the Holiday Inn Youlian in Suzhou on 19 May and stayed for six nights. Got upgraded to an Executive Suite due to the unavailability of the room type booked. It was truly a very pleasant surprise as I had not expected the level of comfort experienced in a four-star hotel as I had always been used to staying in Five-Star hotels. The quality of the bed was superb and I had great sleep every night. Besides, the room was well-appointed and had all the necessary amenities for convenience. However, breakfast spread could be improved though the normal breakfast food items can be found. A special thanks to the General Manager, Ms Lily Zhou and her staff Mr Peter Pan, Director of Sales & Marketing for their professional assistance whenever needed. Highly recommended for travelers who need a reasonable, no fuss yet comfortable accommodation for business or leisure. I will surely stay in this hotel should I visit Suzhou again.

  • Stayed May 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask PickyTraveller5 about Holiday Inn Youlian Suzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayinnPeterPan, Director of Sales at Holiday Inn Youlian Suzhou, responded to this review
16 June 2011
Thank you for your generous compliments. We are delighted that you have enjoyed your recent stay at Holiday Inn Suzhou Youlian. Providing our guest with the comforts of a home away from home has always been our mission. Should your travel plans bring you back to Suzhou, we eagerly await to welcome you home – to Holiday Inn Suzhou.
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Hong Kong, China
Senior Contributor
27 reviews 27 reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
“substandard”
2 of 5 stars Reviewed 22 May 2011
1
person found this review helpful

rubbish between the bed and the bedstand, carpet that I would not dare step on barefoot.
not in Holiday inn standard. poor isolation from outside noise during the night. noone to help catch a cab in the morning.

  • Stayed May 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask hkfrenchie about Holiday Inn Youlian Suzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayinnPeterPan, Director of Sales at Holiday Inn Youlian Suzhou, responded to this review
16 June 2011
Thank you for caring enough to share your stay experience with us. Please accept our sincere apology for the unpleasant experience. We assure you that we will look into your comments and suggestions very seriously as it had always been our desire and mission to provide each of our valued guests a safe, comfortable and delightful experience at our hotel. Hotel management and owner pay high attention on the issues you mentioned and plan to do the carpet renovation floor by floor start from July. Should your travel plans bring you back to Suzhou, please give us another opportunity to provide you with a memorable stay.
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Warschau
Senior Contributor
47 reviews 47 reviews
Reviews in 41 cities Reviews in 41 cities
33 helpful votes 33 helpful votes
“Value for money”
5 of 5 stars Reviewed 20 May 2011
1
person found this review helpful

Pleasant and cosy hotel in the City of Gardens, Suzhou. I spent there two nights and I highly recommend this place. Rooms there are spacy with very comfortable beds. Air-condition is silent, so you can be sure you will sleep tight. Bathrooms are impeccable with large showers and allthe stuff like soaps, shampoos, shower gels and a set of towels. There is also a hair dryer. They have also very nice restaurant at the ground floor, serving delicious breakfasts, dinners and suppers.
I find this hotel really good choice.

  • Stayed June 2010, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phnom Penh, Cambodia
Top Contributor
421 reviews 421 reviews
Reviews in 149 cities Reviews in 149 cities
869 helpful votes 869 helpful votes
“Devilish Details”
3 of 5 stars Reviewed 18 September 2010
2
people found this review helpful

The Holiday Inn Youlian Suzhou is located just outside the old city walls- or should I say moat. It is still quite a long walk to any of the sights of Suzhou, which are quite spread out anyway.

It is next door to a large supermarket, wihch may be helpful for self-caterers. Like much of Eastern China, the Holiday Inn is shiny and new. However, to an extent, the devil is in the detail. The level of English of the staff is not up to international standards and confusion and misunderstandings were common from check-in to check-out. The worst example was an extremely confusing episode about the shoe-shine service. Despite being prominently advertised, no one had heard of the service and instead thought we wanted ice, an iron and a new pair of sandals!

The executive lounge was average but not exceptional. The only 'cocktails' available were red wine or beer, though the spicy kebabs were tasty. Our room itself was smart and stylish and included free internet, though the view was more Eastern Bloc housing-estate than Suzhou classic garden.

  • Stayed September 2010, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Holiday Inn Youlian Suzhou

  • Holiday Inn Suzhou
  • Suzhou Holiday Inn
Address: No.99 Jiefang East Road, Suzhou 215007, China
Price range (per night):* INR3,417 - 6,497

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