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Hotel One Suzhou – reviews, photos

5.0 of 5
No.379 Changjiang Road, Gaoxin District, Suzhou 215011, China
Hotel amenities
Hotel One Suzhou
Ranked #17 of 644 hotels in Suzhou
4.5 of 5 stars 71 Reviews
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71 reviews from our community

    Trip type
Traveller rating
    27
    39
    4
    1
    0
Date Rating
Huangshan, China
Senior Contributor
22 reviews 22 reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
“Liked It”
4 of 5 stars Reviewed 22 November 2010

Stayed here on a business/leisure trip. While a distance from historic SuZhou and a long way from the SIP, I really enjoyed my time here. The facade is nothing to get excited about and the huge parking lot in front of it is filled with buses for those visiting the amusement park, giving the front the appearance of a coach terminal!!! Once inside the surroundings are tasteful, cool even. The rooms are great...very modern, big enough and the "business center" was pretty cool. I did not partake in F&B, but all reviews speak well of it. The winner for me was the service. English speaking and informative. Being an ex-pat and receiving that level of service is the most important thing for me in a Chinese hotel stay. These guys nailed it. There is also a Malones just opened up down the road if you are hanging for a decent hamburger and a Guiness.

  • Stayed November 2010, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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An Agoda Traveller
“An Awful Location”
2 of 5 stars Reviewed 9 June 2009

  • Liked
  • Disliked
  • Tips/Secrets
  • Stayed June 2009
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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An Agoda Traveller
“Good Hotel During Tough Times In Suzhou”
3 of 5 stars Reviewed 7 June 2009

  • Liked
  • Disliked
  • Tips/Secrets
  • Stayed June 2009
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Singapore
Senior Contributor
22 reviews 22 reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Great Value, Wonderful Ambience”
5 of 5 stars Reviewed 21 October 2008

Cheap & Good. Booked this because it's close to the office & it's very affordable, as compared to some other hotels.
Wonderful room - contemporary design, new furniture, LCD TV ...
Location's not too bad
- near to Shang Ye Jie, a street lined up with many restaurants.
- near to Emerald Square, shopping & plenty of restaurants.
Cons - a little far away from Guan Qian Jie & SIP.

  • Liked — Price
  • Stayed October 2008, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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New York City
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
68 helpful votes 68 helpful votes
“Very stylish, great staff, a bit out of the way”
5 of 5 stars Reviewed 15 July 2008

The Hotel One Suzhou is a beautifully designed, modern hotel on the outskirts of Suzhou. The reservation department was wonderful, led by Ms, Brenda Kou, who phoned me several times from China to make sure my reservation was in order. She even offered me a free upgrade and graciously agreed to change our two-night stay to one at the last minute so that we could stay overnight in Tongli.


The hotel lobby is stunning and the lounge/restaurant is trendy and comfortable for a drink or a meal. The service at the breakfast buffet was excellent. The lounge comes complete with free Wii which provided hours of fun for us in the evening.


After arriving later than expected at the hotel and wanting to do as much sightseeing as possible, Ms. Kou came and met with us, quickly put together an itinerary for seeing the I.M Pei museum and the Humble Administrator's Garden, called a taxi for us, and had us on our way within 10 minutes!


Our room was stylish and comfortable with everything needed for both a leisure and/or business stay, including great WiFi, entertainment center, wonderful ergonomic desk chair, great linens, bathroom amenities and more!

Ms. Malvine Berthold, in the management department, made a special effort to greet us and make sure everything was in order with our stay. We spent a bit of our last day chatting with her about our different experiences in China and she was most charming and helpful.


Upon our departure both women, and seemingly the entire hotel staff, put us in a taxi and bid us a warm and personable farewell! A real gem of a hotel, for China, or anywhere in the world!

  • Liked — style, staff
  • Disliked — not centrally located
  • Stayed May 2008, travelled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Additional Information about Hotel One Suzhou

No.379 Changjiang Road, Gaoxin District, Suzhou 215011, China
Price range (per night):* INR4,649 - 5,769

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