Honestly, I was a bit apprehensive about staying at Hotel One initially, because of its location. It's a good 10 to 15 minute taxi ride from the city centre. However, the location turned out not to be a big issue, because it was easy to get a taxi to and from the hotel. What really impressed me about Hotel One is its helpful staff. Not only do they speak good English, but they are also very friendly and helpful. I foolishly left a brand new, small digital camera behind in my room. I discovered that on the day I was about to leave for Hong Kong from Shanghai. I called the hotel immediately and was told that they had found my camera. Since I was leaving for Hong Kong, I asked the staff if they could send the camera to Hong Kong. The Guest Relations Manager, Ms. Cynthia Yen took the trouble of finding a courier that is willing to send a camera out of China. To cut the long story short, I received my camera a few days after I arrived in Hong Kong and it is in great working conditions. I was so grateful to the Ms. Cynthia Yen, who personally called me twice in Hong Kong to keep me informed of the progress and how I could pay for the shipping charges. I didn't expect this kind of service from a small hotel, so I was thoroughly impressed. The staff was pretty much on the square and they went the distance to help me get back my camera, and more importantly, the photographs of my China trip!

The room that we stayed at, the Spa Room, was modern and comfortable. The spa service was excellent too. We hired a rental car from the hotel for a day (10 hours) to tour around an ancient water village, and the city centre of Suzhou. It was well worth it.