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Su Yuan Hotel – reviews, photos

No.130 Dongwu North Road, Canglang District, Suzhou 215128, China
Hotel amenities
Su Yuan Hotel
Ranked #126 of 644 hotels in Suzhou
3.5 of 5 stars 58 Reviews
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58 reviews from our community

    Trip type
Traveller rating
    15
    28
    12
    0
    3
Date Rating
Zurich, Switzerland
Senior Contributor
22 reviews 22 reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“Improved since our last stay”
3 of 5 stars Reviewed 4 November 2011

We have been back to this Hotel and must say it generally has improved since our last visit.
During this stay they even changed the (very dirty) Restaurants carpets and it it presents now quite well.
Our room's carpet (Business B towards the pond) however needs urgently changing - it is really full of spots and dark marks and very used, as well as the whole room furniture is quite tired now. Same applies to the chairs in the lobby bar.
Breakfast is just the same as before. The only thing that disturbed usabout it are the service times: at 9 AM everything is alreday closed down.
Staff, especially at breakfast, is nice and charming - however in Chinese only. With English only you're lost!

Room Tip: Choose a business room B with lakeview (what means view to the courtyard pond) which is much quieter...
See more room tips
  • Stayed October 2011, travelled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Zurich, Switzerland
Senior Contributor
22 reviews 22 reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“Far out of center”
1 of 5 stars Reviewed 15 January 2011
3
people found this review helpful

Rooms to the backroad was quite large, but only one comfortable chair and the bathroom is rather small with very limited space for your cosmetics.Opening the windows in the night was not possible - too noisy road with too many cars. We chose this hotel as it was nearby our destination, but it is far away from the city center.
Breakfast buffet, however large, has very little food for Westerners, mostly for Chinese only. Each table is designed for at least 10 people, so you had to share your table with many Chinese travellers who normally did smoke heavily. Very unpleasant.
Staff at reception barely speaks English and is absolutely incompetent. Check out could not be done the evening before as we left early in the morning. But in the morning is was not possible either within 20 minutes, so we left without paying as we had a nother booking for some later period.

  • Stayed October 2010, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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See 5 more reviews by SwissCity for Suzhou
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  • Liked
  • Disliked
  • Tips/Secrets
  • Stayed November 2009
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
An Agoda Traveller
“cute hotel”
3 of 5 stars Reviewed 16 August 2009
1
person found this review helpful

  • Liked
  • Disliked
  • Stayed August 2009
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
An Agoda Traveller
“Disappointment ”
3 of 5 stars Reviewed 11 July 2009

  • Liked
  • Disliked
  • Tips/Secrets
  • Stayed July 2009
    • 3 of 5 stars Value
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    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.

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Additional Information about Su Yuan Hotel

No.130 Dongwu North Road, Canglang District, Suzhou 215128, China
Price range (per night):* INR3,921 - 4,089

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