This hotel was for our last night in Hainan Island. As my flight out is at 10.30am, check in 2 hours earlier, I opt for this hotel to ensure that we would have the least hassle. How wrong am I.

This hotel belongs to the same group as the Kangle Garden Resort Hotel in Xinglong and they are as far apart as you can possibly imagine.

While researching for hotel, I came across comments on this hotel being “run down” and “unfriendly staff”. However, I discovered that she belongs to the HNA group whom owns the Kangle Garden Resort. So there must be some kind of standard that the HNA group adhere to. And after our excellent experiences in Kangle, my expectations were not lowered.

However, when we reached the hotel main lobby, we disembarked the coach and getting our luggage out, there were no porter in sight. So much so that one of my cousins who was carrying her nine months old baby had to go inside the hotel, locate a trolley and push it out to the coach to load all the luggage. Only after loading everything, then the porter appears and he rudely asked what rooms are we staying in. We had yet to check in!!!

After checking in, we told the same porter the room number and he immediately pushed the trolley to the one and only elevator in the hotel. When the elevator arrives, without allowing us to go to the room first, he started pushing the trolley in. As our luggage was rather large, he was unable to get the trolley into the elevator and he resorted to banging the luggage in place right in front of us. He only stop and allow us to get on the elevator when his colleague of higher seniority (I think) came.

The rooms were run down and dilapidated. All the comments I saw on the internet were true. The bathroom looks dirty and the tiles are broken. Most of the electrical sockets are not usable and I had to try about 4 of them before finally getting the electric flask to start.

The beds were hard and one of the towels had a big hole in it. Lightings were dimmed and there is no switch for the fan above.

This is definitely not from the same management as the Kangle Garden Resort. There simply had to be a different management group.

Around the hotel, there are neither sights nor restaurants available. We had to go to Haikou to had our dinner before taking cabs back to the hotel.

The only good point for this hotel had to be the location, as it is walking distance from the Meilan Internationa Airport, which we covered in less than 10 minutes.

OK, firstly....this hotel isnt soooo bad. It is close to the airport and this scores points...but it isnt as you may see described online.

There are NO sports facilities, no swimming pool, tennis courts or basketball or gymnasium...and if there is internet, it must only be in premium rooms.

In the elevator is a picture and the Chinese characters for a "western restaurant" (my partner is chinese so can read this).

She asked at reception for the location to the Western restaurant, and was told to go thru to the left...on doing so, we found a chinese restaurant, and asked a waitress where the Western one was?

Dont have! She said...so we went back to reception, spoke to the same receptionist, who again gave us the same directions. When my GF then told her in Chinese, that the waitress told us there isnt one, the receptionist shrugged, and said we should just travel to the city instead he he.

This isnt a bad place, and it isnt really expensive, our one night cost 270 rmb incl evening meal for two and light breakfast from room service....but this is a typical approach to customer service in China.

A note also about room service...it shows an American Breakfast.....not available...a continental breakfast..also not available....and the first 3 things we chose from the Chinese breakfast menu, also not available!