Stayed 3 nights at Sheraton Haikou in December 2011. We arrive late, almost at 2AM due to flight delay from Hong Kong. Our group consisted of 4 families and we requested for the 4 rooms to be on same level or nearby but was told that room occupancy was high and as such the rooms available were at different levels and different wings. It was nice that the front office staff agreed to relocate our rooms the next days so that our rooms will be on the same floor. Also, we had requested for 3 rooms for King size bed as we had kids with us but they were not able to provide the King size rooms. All were to be settled the in the morning.
However, when we enquire the next morning before we left for our tour, we were informed that only one room will be changed and that was promised earlier will not materialised. My husband was upset as we only wanted to move 2 out of the 4 rooms the agreed earlier. He then requested to speak to the manager on duty. Only upon this they agreed to move 2 of our rooms to the same level. I think the service level needs some improvement.
Otherwise, it's quite a nice hotel with beautiful surroundings. Rooms are quite spacious and clean. Would recommend this hotel to others.
- Sheraton Haikou Hotel
- Sheraton Haikou
- Haikou Sheraton
