Our experience with this hotel this June has been the worst to say the least...Its a bright new shiny place, but the service and overall trearment is awful.They have a nice breakfast buffet, however many times we found roaches and insects on the dinning table & have given a written complaint to management however nothing was done about it.There were also petty incidences wherein the housekeeping has over charged for laundry, this was brought to the notice of supervisor however we didn’t escalate this issue..The Airconditioning unit konked off one night and no/little ventilation made the situation even worse. It was only after a lot of difficulty that we were given another room for the night..We managed to get the room changed as we were to stay for 30days, however the hotel tried to charge us for a supposedly broken wine glass in the new room which we had in fact pointed out to the housekeeping.Most of the staff do not speak english beyond"good morning".Check out service is awfully time consuming, its only when we created a scene in the reception that they finished with us in 45 mins.Overall a good hotel with highly unprofessional staff (except the doormen &Concierge)..