I stayed 2 nights at this hotel. When my tour agent made our booking, non smoking room was requested. At the check in I was told that there was no more non smoking room. We expressed our disapointment strongly and eventually was upgrade to an on suite room. On our second night we went out for dinner and because we were in a hurry as we expected a friend to visit us I left my wallet next to my cell phone on top of my dairy on the writing desk in the hotel room. After our dinner and on wanting to pay the bill I discovered my wallet was not with me. My wife settled the bill and we went back to the hotel expecting that the wallet will be there. To our horror it was missing but the cell phone and dairy was still there. We reported to the management and they came to investigate but did nothing further to assist us. We expect them to call the police and to assist us with phone call to cancel our VISA and Master Card etc. but this was not offer to us. We try to call our VISA Agent from the room phone with the assistant of the telephone operator but was not successful because she could not put us through on reverse charge call. We seek the help of the office staff ( Night Manager) but she would not allow us to make the call on reverse charge and in no polite term demanded that unless we accept the responsibilty for the telephone cost. She could not allow us to make the call. It was a socking experience to us that this staff displayed such attitude and behavior to their customers in such circumstances. To cut the story short we had to sort everything out ourself including calling the police and had the report made at the local police station. We felt we are badly treated as guests in this hotel. The staff are very lacking in handling and resolving problems in difficult situations that arises due to poor training and no clear policies set out by management. This is an international Hotel and in my opion it does not meet the require standard.

The hotel is rather old, I stayed in the deluxe room, furniture, carpet and bathroom are old. Bedding is clean and white, but not a comfortable bed. My room is quiet, but there are KTV and entertainments in the same building, lots of people around in the lift and lobby. Only 1 non smoking floor and is under renovation, hopefully the new rooms can be a lot better. Frequent shuttle buses going to and from airport, very convenient.

I stayed at the apollo hotel from Aug.7-12, 2008. Most of the staff only speak Chinese. I found two Assistant Managers that spoke some english and without their help I would not have been able to acquire the train ticket I wanted to take me to Beijing. The hotel brochure says their is a swimming pool but when I asked where it was they said they didn't have one. I couple of the restaurants they advertise that they have are closed. The hotel is beautiful and the airporter bus drops you there. I found that the room needed to have the walls and the windows cleaned. You cannot drink the tap water because it comes from a hot spring. They need more rooms that are for non-smokers and should ask that question when people check-in. Their should be floors/rooms that are for families with children. When I asked the managment about tour buses and where to find them nobody knew. It would help if some of the people at the reception desk spoke some english and knew where buy a ticket for the tour buses. The food was ok but they cook with too much oil. Go with the hot pot - boiled water. Excellent seafood, lots of fruit, great price for dinner - includes wine and/or beer. I would stay their again if I travelled with someone who spoke Chinese.