I booked my room online and was upgraded upon arrival to the executive floor. Staff were friendly but little English was spoken (fortunately I was traveling with Chinese-speaking colleagues). Nice Japanese restaurant in the hotel, although it looked like the large glass windows on the inside had not been cleaned for a considerable time.
Rooms were comfortable although a little dated; also, the air conditioning system was not operational. Good selection of Chinese food at breakfast, but no cereal etc.
Overall comfortable experience and I would stay again at this hotel.

Our group 6 persons ,booked 3 rooms , stayed from 16 Sep to 19 Sep 2010. Bad experience with the hotel service.
(1) 2 persons registered for each room, but only gave complimentary yoghurt 1 cup each nite, feedback to Main Counter, the staff gave another cup. But this problem repeated again for all 3 rooms for the other 2 nites.
(2) While having breakfast in East Restaurant on 17 Sep 2010, found "unknown insect body" in food.
(3) 18 Sep 2010, one of the room door was not properly closed by the cleaner after they make up the room.
(4) 'No disturb' red light was on , but the staff just use the master card and entered room, ignoring guest privacy. No respect to guest.
(5) Old facility especially dirty & old carpet. Room are too small ..