Stayed here for 1 night but spent 2 whole days in town. Our room was not ready upon arrival, which was ok, as we were there before check in. I can understand Spanish however, the front desk was very hard to understand and they really did not know English at all. Tried to get directions to an Internet Cafe, as the business center in hotel was not functional (think it was being used for storage). Bellman pointed down the street and said to turn. We did that and walked in a huge circle not finding the internet cafe. Finally we decided to walk straight down the street and we found one. When we returned to hotel, bellman showed us to our room and when we walked in the shower curtain with rod and all was laying on one of the beds, he showed us the room and somehow completely missed this. He went down to get our bags, came back and we were laughing and then he saw it. He left and then the manager called and said he was sorry and moved us next door. Room was very nice and completely adequate for us. Next morning had breakfast early before Penguin trip. Restaurant was supposed to be open and really was not. They sort of tried to hurry and get things ready for us and another couple but, they didn't seem to get that we had to get out of there to make our trip.

Punta Arenas is a fascinating town with a lot of history and relatively free of the tourist bustle found in other major Patagonian centres. This hotel is perfectly placed on the main square, which is surrounded by 19th century mansions built by sheep farming barons. The Nogueira is in one of these mansions and would look more at home in the centre of London or Paris than Patagonia.

Check-in was surprisingly underwhelming for such a grand hotel, consisting of a plain-looking desk in a dark corner of the downstairs lobby area. The hotel had managed to mess up our reservation so by way of apology we were first of all offered a free pisco sour (yum) and then given the best room in the house, the regal looking suite which features in the header photo in this Trip Advisor section. Elsewhere this room would be hundreds of Euros per night, in Punta Arenas its a fraction of that price. Being at the back of the hotel we had no issues with noise. The location is certainly handy, no more than 10 minutes walk from any of the main sights (the cemetery and Museo Regional Salesiano) are about 25 minutes walk, less than 1 minute walk to the central post office and 5 minutes walk to the arrival/departure point for buses to Ushuaia and Puerto Natales.

The restaurant is located in the conservatory, it was block-booked by a private party on the first night, but open as usual on the second night. I found the food and service to be pretty much in keeping with a four-star hotel in Patagonia, their pisco sours are delicious. Breakfast buffet was also more than OK, with a heavy leaning towards cakes and pastries.

Ask politely and the staff will open the side door to let you into the Sara Braun palace next door to take a few quick photos.

The hotel recommended we eat in a restaurant called Puerto Viejo on O'Higgins, down by the port, this was a really good and quite stylish fish/meat grill, in an area where all the high quality restaurants are located. Worth a try as an alternative to the hotel restaurant, which seems to be highly rated locally too.

It's hard to put my finger on it but the hotel does not have alot of atmosphere and although professionally run, it was somewhat unfriendly. The hotel was warm and clean but the rooms are a bit small. Also the restaurant staff became a bit stressed when the room was busy at breakfast time.

I arranged this hotel direct via emails for our two night stay in early March 2009. They had a taxi waiting for us at the airport. This hotel right in the middle of Punta Arenas is perfectly located to take in the town. Just steps away from the town square.
Desk personnel were not very helpful. And I don’t believe this was due to language problems. (This was the only hotel we stayed in during our three week trip to South America, where my limited Spanish was inadequate.) On departure day, they sent some of our luggage off with another group to the airport. Fortunately we caught it in time, and a call to the taxi driver resulted in a timely return of the piece of luggage. They just seemed lethargic and uncaring.
The breakfast was excellent served in a cozy atrium dining room. Lots of conversation with different people, in this case some scientists ready to sail on an expedition studying global warming.
The computer room was well used and the computers seemed somewhat reliable.
The room itself was very European in feel. Comfortable bed and a large modern bathroom with all the accoutrements. Very pleasant. Street noise was a bit of a problem due to some city workers that worked on the street til midnight, after that it was ok. But since we were dining until about then, no problem.
Downtown Punta Arenas is very small, so easy to walk to restaurants and to the port. We also got a walking guide as there are several notable buildings around the square area. In the basement of the hotel, by entry around the corner, is a wonderful bar with excellent food.
I would stay here again if ever in Punta Arenas, though I think of this hotel as unremarkable but totally adequate.