We stayed for a week because of the earthquake in central Chile and the limited air service from Punta Arenas thereafter. The hotel is built like a castle with thick walls. Hence it was really quiet despite the fact tat we were in the front of the hotel on one of the main shopping streets. The staff was quite friendly and helpful during a difficult time after the major earthquake. Its central location was very good and it was indeed just down the street from a wonderful chocolate shop!! The only negative was the smal adjacent parking lot which would be difficult to park a large vehicle in. Rooms were impeccably clean and the included brealfast was wonderful.

We did a great deal of walking around Punta Arenas and found the location to be great. The rooms were clean, quiet and the staff very friendly. We were given a room with 2 double beds and it was not an issue requesting a new room with a queen. It is not luxurious but certainly suitable. The cafe/ bar in the hotel is lovely but there are a handful of bars and restaurants in the area.

Rooms were OK. We snagged the last two rooms one afternoon and it was sold out our first stay in town so I might suggest you make advance reservations. There is some off street parking but they let us keep our truck right under the canopy by the front door. Elevator worked fine. Breakfast was a let down and somewhat less than average for Chile. Just off the main plaza a few blocks. On a busy street by day that was dead at night. The small pub had at least several tables going at any time. Early evening it was packed.

We spent only 1 night here. The room was clean and well furnished and spacious. we had the room for 3 people. The staff at the front desk were helpful and friendly. . The included breakfast buffet was very good with good food and good service.
The location was also very good. It was on the main street for restaurants and shopping and only a couple of blocks from the town square.