We were here one night as part of a trekking tour to Torres del Paine. Our room was very close to the lobby and the window looked out to the smoking area for staff. We didn't ask to move because it was only for one night, but the room smelled like stale cigarettes. Big issue for us was bathroom...they put the soap for the shower in a dispenser and ours was empty. There was rubbish left in the bathtub, previous guest's opened packet of something, maybe shampoo. We only had conditioner bottles provided, no shampoo. Pillows were quite lumpy. On a positive note, WiFi is fast and free and the breakfast spread is good. We just expected more attention to detail for this class of hotel.

Nicve, clean rooms and quite siezeable. There was a large bathrom with a big bath. Can be noisy at night from local residents adjoining as they don't go to bed very early in S America! 2 fast internet PCs plus wi-fi.Good breakfast including scrambled egg and bacon fresh fruit. 10 minute walk to central square and another 5 to the sea front/beach. We asked for help to set up the room safe but no-one ever came - disappointing. The packed lunch was very poor - stale bread with processed ham and cheese slices and a drink.

Stayed here for a night. It is a great hotel, well organised, friendly staff, comfy room and bed. Breakfast was buffet. All tasted very good. Both hot and cold food available. Looks quite new or perhaps it has had a major renovation. Plenty of room too.

Will definitely stay there again.

Really nice hotel and a big comfy room. The hotel’s location is great; right near the main part of town. We actually ate lunch in their restaurant while here because everything else was closed because it was a Sunday. Lunch was mediocre and overpriced (so, a typical hotel meal).

The hotel desk service was wonderfully helpful--the clerk helped us arrange to go to the Otway Penguin Sanctuary on rather short notice (he tried to get us there as cheaply as possible and then called a cab when we had to resort to that).

Free wi-fi.