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La Sebastiana Suites – reviews, photos

3.0 of 5
San Sebastian 2727, Las Condes 7550180, Chile
Hotel amenities
La Sebastiana Suites
La Sebastiana Suites
La Sebastiana Suites
La Sebastiana Suites
La Sebastiana Suites
La Sebastiana Suites
Ranked #7 of 13 hotels in Las Condes
3.5 of 5 stars 36 Reviews
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36 reviews from our community

    Trip type
Traveller rating
    11
    17
    2
    3
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Date Rating
San Fran
Senior Contributor
24 reviews 24 reviews
Reviews in 13 cities Reviews in 13 cities
64 helpful votes 64 helpful votes
“Horrendous customer service”
1 of 5 stars Reviewed 15 January 2012

I have booked and stayed at this hotel several times, always for extended periods (week to 10 days), so you might think that a returning customer would be appreciated or valued. Not so much.

I booked a 9 day stay in January. I made this reservation in mid-December and received a written statement from the hotel, with my card information, the total price, the dates, their policies, etc. It was all in Spanish but it looked a lot like a confirmation to me. I got a bit nervous and contacted them via email for a confirmation. No response. Finally, the day before I called them and they had no record of my reservation and told me they were full. There was nothing they could do, they said.

As a result, I had to book at the last minute at another hotel, costing me more than $600 more. In the First World, if a hotel had messed up a reservation for a repeat customer, they would "walk" you to another comparable hotel, and honor the previous rate. But these people did absolutely nothing. I have traveled all over the world and deal with hotels of all types of sophistication. But this was really horrendous and it can't be blamed on a language or a cultural barrier. it's more of an "I don't give a damn and we're not professional" barrier.

Room Tip: To get a good room, choose another hotel.
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  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Service
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Austin, Texas
Senior Contributor
27 reviews 27 reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
“Dont expect luxury or great service.”
2 of 5 stars Reviewed 12 January 2012

I stay here only because it is cheap and location is great. I have stayed 3 times here. I just stay there because it is a value place and we have a special rate for our company. Location is good, but service is mediocre. Every time I stay I run into trouble with maids or front desk. Elevators are very slow and maids and workers use the same elevator so plan for extra time for checking out as the maids wont move their carts out for you so you can get your bags in. Dont expect luxury or great service.

Room Tip: I wish I knew one.
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  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Top Contributor
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Reviews in 42 cities Reviews in 42 cities
39 helpful votes 39 helpful votes
“A nice place to stay”
4 of 5 stars Reviewed 27 December 2011

In December 2011 I´ve stayed for the 1st time in La Sebastiana Suites; my reservation was made through some local colleagues in Santiago.

The hotel is about 40 minutes from the international airport in Santiago in a safe, but very busy area.

As I arrived after midnight, my check in was quick. Two elevators take you up to your floor.
The room included bedroom, bathroom and a small fully equipped kitchen plus a balcony.

Whereas the bedroom was large, the bathroom could have been a bit larger.

The rooms were clean and nicely decorated - giving you a bit of a warm "home" atmosphere.
Besides a TV, you also find a nice stereo system for playing radio stations and your MP3s.
Also a small working table with chairs - in combination with a fast and reliable internet, this was ideal for office/computing purposes.

Breakfast:
The restaurant was very small; the breakfast buffet was very basic and limited.

A small convenience store can be found next door to the hotel; a supermarket is just 5 minutes away. A Peruvian restaurant with delicious food is just around the corner; other restaurants in easy walking distance; also public transport.

Negative: The bathroom requires some maintenance; also the finishing on the balcony:
the weather has ruined painting and floor out there.

On the top floor, you find a very small pool and a sundeck.
Nice - but not inviting, because it didn´t look very clean.
Also this level requires some maintenance as it is worn (painting; floor).

The hotel itself has no gym - but provides a day-ticket for aprox. 8-10 USD for the "Energy" gym which is across the road and is nicely equipped.

In general: a nice place with a good price-performance ratio for Santiago;

  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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New York City, New York
1 review
1 helpful vote 1 helpful vote
“Hotel no longer accepts booking via expedia.”
1 of 5 stars Reviewed 7 December 2011
1
person found this review helpful

I booked this hotel on expedia, a week before i arrived. when i got to the hotel they said there wasnt a reservation. it turns out that the hotel no longer accepts bookings via expedia even though the hotel is listed on the website.

Stayed December 2011, travelled solo
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Turin, Italy
Senior Contributor
21 reviews 21 reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Lovely and friendly”
4 of 5 stars Reviewed 28 November 2011

The aparthotel is very well located in the business district of Santiago, close (100m) to a underground station. The staff is very friendly and English-speaking. Apartments are nice, maybe the bedroom is a bit tight but cleanliness is perfect, an Internet is stable and fast.
The common area on the top floor is nice even if nothing special, the main reason to go there is the view on the business district. There is a microscopic pool on the roof, that at the time of my visit was empty.
Buffet brakfast is ok.
When I had to move to other aparthotels, I felt that probably La Sebastian was the best one amongst the one I experienced. Why ? Hard to explain, but the overall level is very good.

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about La Sebastiana Suites

San Sebastian 2727, Las Condes 7550180, Chile
Price range (per night):* INR7,245 - 15,772

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