I have booked and stayed at this hotel several times, always for extended periods (week to 10 days), so you might think that a returning customer would be appreciated or valued. Not so much.
I booked a 9 day stay in January. I made this reservation in mid-December and received a written statement from the hotel, with my card information, the total price, the dates, their policies, etc. It was all in Spanish but it looked a lot like a confirmation to me. I got a bit nervous and contacted them via email for a confirmation. No response. Finally, the day before I called them and they had no record of my reservation and told me they were full. There was nothing they could do, they said.
As a result, I had to book at the last minute at another hotel, costing me more than $600 more. In the First World, if a hotel had messed up a reservation for a repeat customer, they would "walk" you to another comparable hotel, and honor the previous rate. But these people did absolutely nothing. I have traveled all over the world and deal with hotels of all types of sophistication. But this was really horrendous and it can't be blamed on a language or a cultural barrier. it's more of an "I don't give a damn and we're not professional" barrier.
