How different we all are in our reviews. I read the reviews before booking and accepted a few negative comments. But I cannot recommend anything about this hotel.

I emailed the hotel before buying a Group-on Deal to be sure the dates were available and to say I had a disabled guest with walking restrictions. Went ahead and bought. Emailed the hotel to confirm the reservation, no response, again and again. Finally a response thought it was sorted, but no. Finally had to get Group-on CS to contact the hotel for me.

I emailed the week before arrival to remind them of the need for wheelchair accessibility and an adjoining room for my children, as I knew there were no interconnecting. Positive response. All's well until we turn up to find my Mother, with the mobility scooter had been put on the first floor, accessible only by stairs. She was offered to use the service lift. No I don't think so! Another hour while they shuffled the rooms around. Our children are now four rooms away but Mum had an elevator she could use. Not disastrous, but when I asked for a second key to the rooms we were told by the Front of House Manager that they didn't have any. More persistence to get that sorted out.

I bullet point the remaining negatives:
* This hotel is not suitable for disabled with walking difficulties and the Reservations Manager did not think to tell me, despite more than one email.
* The restaurant/breakfast room is up a flight of stairs with no elevator.
* Some of the staff are rude and disrespectful, others are smiley but useless. All lack common sense and training.
* I'm not sure there is a Head Chef, certainly the standard of food would suggest not.
* Breakfast was the same poor selection for 3 days.
* The bedrooms and bathrooms are dark, which is OK but could do with a re-furb.
* The beds have the flexibility of concrete and the bedlinen more befitting a hostel.
* The AC is old and noisy.
* This is a Denge prevalent area and although Mosquito fogging was carried out around the grounds, the bedrooms were invested, probably coming in through the AC vents. No effort is made to control this. It is normal in this type of hotel to light repellant sticks, at turn-down service. But there was no service.
* This hotel has 220 + bedrooms and we counted 25 sunbeds on a good day. Most people are out and about during the day, but the beds are still in use and there are not enough.

Positive points:
* The location is good, but there are many hotels with a good location.
* The therapists in the Spa are professional and very good at what they do.
* The pool is quite nice after a day in the heat and dust

Although I cannot recommend this hotel, I can recommend Quad Adventures for a fun ride around the villages and paddy fields at sunset. It suits all ages and is very safety conscious. You get absolutely filthy, but it is worth it to see the kids waiting for the bikes to come past. If you have a few wrapped sweets to throw to them as you go by they are even happier.

I also recommend Viroth's restaurant, for fabulous food in a great atmosphere with great service.

The silk farm is worth a visit.

I recommend Chamrong and his driver Kuhn. I booked Chamrong through Toursbylocals.com. They were professional, easy company, highly knowledgable and know a great place for up-market Hawker lunch. They did everything possible to ensure my mother enjoyed as much of the temples as was possible, given her limited walking ability. They heaved her scooter/wheelchair around as required as if it was just part of the job. I booked two days, but changed the itinerary to suit our needs, which was no problem at all.