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Neak Pean Hotel – reviews, photos

53 Sivathat Street, Siem Reap, Cambodia
Hotel amenities
Neak Pean Hotel
Ranked #132 of 174 hotels in Siem Reap
3.5 of 5 stars 12 Reviews
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12 reviews from our community

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1 review
“The staff could use some work!”
3 of 5 stars Reviewed 24 January 2011

Our stay was quite pleasant until dealing with the night staff. Overall the hotel rooms were nice and the free breakfast was decent but no one seems to know what is going on. We talked to an employee about a late late checkout and she told us it would be $10 extra, upon checkout the gentleman tried to charge us $20 then $15 saying she had made a mistake. We explained that we should not have to pay for her mistake and he got very rude and defensive. After agreeing on $10 we gave him our credit card and suddenly the machine wouldn't work, we ended up having to pay cash. After exiting the room he immediately went to our room and dumped out the trash can collecting empty cans telling us we needed to pay for mini bar charges even though we had purchased the beverages across the street. The hotel would be nice if they had staff that was service orientated or even just polite!

  • Stayed January 2011
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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1 review
“Not the best option”
1 of 5 stars Reviewed 2 January 2011

The Hotel is quiet old and the rooms/baths could be cleaner.
The breakfast is very poor for and the stuff try to charge you any extras. Be careful with the room prices, they try to charge you more than the oficial prices their web site.
There are much better options in the same road.

  • Stayed December 2010
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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“Friendly employees - difficulty sleeping”
3 of 5 stars Reviewed 9 March 2010
1
person found this review helpful

We arrived in Siem Reap without reservations and after discovering that walk-in rates were 50 percent higher than online quotes, our airport taxi driver recommended this hotel. The workers were friendly, the pool was inviting, and the price was right. The first room that we were shown had a heavy cigarette smoke smell, so we were given another room. The room seemed nice and clean. There was a secluded balcony overlooking a tropical courtyard surrounding the pool. The problems became evident when we returned later that night. The walls lacked almost all sound-proofing, so the people next door seemed like they were in the same room. The AC never cooled the room and actually did worse as the night progressed. When I woke up sweating at 1 AM, I called to the desk requesting a fan which was brought immediately. The next morning I booked a hotel online where we were able to check in two hours later at pretty low rates for a four star facility.

  • Stayed March 2010, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Budapest, Hungary
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
“Nice hotel with big pool”
4 of 5 stars Reviewed 28 February 2010

We booked this hotel after we left the Ancient Angkor Hotel. This hotel is very nice, have a big swimming pool, that surrounding in the nice garden. The room was very big, with a pleasant terrace. The pink bathroom was little aged, but clean. Good value for your money, but don't give them the internet price for the room.

  • Stayed February 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Clacton-on-Sea, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Good location, gr8 pool, could be a gr8 hotel but the staff let it down a bit... don't overpay”
4 of 5 stars Reviewed 17 December 2009

When you first arrive you may think this hotel is off the beaten track in a side street, but in the daylight you discover it is actually within easy walking distance, or a $1 tuk tuk ride from the main drag if you are feeling lazy...

The rooms are a really good size, a bit dark as they are made of dark wood panelling, but that's also quite cosy, and ours had a small wooden balcony. The bed was large and comfortable, with comfy pillows and pretty clean with good aircon. The shower was powerful but hot water was lacking and did not usually make it through one person's shower, and certainly not two!

The pool is a great bonus and is what attracted us, (that and the apparent availability of wi-fi) fantastic after a hot dusty day of temple watching.

The main disappointment with this hotel is the staff. They are polite but not very informative, we asked them a few questions on arrival but soon gave up - some of which were simple local things they should really have known, and on the couple of ocassions when we had a problem it was not resolved. The wi-fi in our room didn't work as promised and we tried explaining this several times, first time - "I will speak to the manager", next morning? Nothing. Next time, nothing, then "you speak to manager in the morning" - but the manager was never there and and we never got the wifi.

The other simpler minor but somewhat essential (!) time was when the maids forgot to leave us any toilet roll, we mentioned it to the reception as we went out for the evening and he said he would sort it but when we got back that evening there was still none... this should be well within the powers of a hotel reception to sort this out!! LOL!

Fortunately having been on the road for a while now we always have some stashed away... silly things but the point being the lack of attentiveness to their customers...

The longest and possibly only conversation you will have wth them is when they are trying to sell you a tuk-tuk ride to the temples - which happens on a daily basis from morning to night... and certainly the only one initiated by them...

Overall we were happy with this hotel as somewhere to come back to for a good nights' sleep but you could almost be stayng in a standalone bungalow for the contact you have with the staff.

Strange as the Cambodians on the whole are amazingly friendly with a wicked sense of humour and generally love to engage in conversation... perhaps it was lack of confidence?

We felt we got good value as we only paid $20, but don't pay more than $20 for the room as you can get better for more.

  • Stayed December 2009, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Neak Pean Hotel

53 Sivathat Street, Siem Reap, Cambodia
Price range (per night):* INR1,505 - 1,616

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