Seems that many of the good reviews for this place are from people who stayed at much worse hotels during their trip.
I have stayed at 4 hotels in Siem Reap in 2011, all almost exactly the same price (within $5/night). This was by far the worst!
Main Points: worst bed, worst shower, only 1 small bottle of water, tiny tv, horrible smell in bathroom
The staff are very good, but that is true of nearly all small/medium hotels here.
The management/owners are not good though.
The problems were many. Although they do many little things to make the place attractive, they seem to be only small cosmetic things. My first night I was in a cabana room where the bathroom had a horrible smell coming from the pipes. The management's 'fix' was to keep the fan on. I informed them that the situation in very unhealthy, not just uncomfortable, but they continued with their 'cure.'
So, I moved to a cheaper room, but at the same price. Found a very depressing bathroom, again some cosmetic prettiness, but that could not cover up the stains, old shower over bath, with a 'shower' that was no more than 140cm from the ground, with only a little warm water. When done with this unsatisfying shower I was greeted with a towel that was so old and worn it was like an old oil rag. The next day I was given a passable towel, so they do have some ok ones.
They offer one small water bottle per day, when all hotels in SR seem to offer two normal sized bottles. Why? An ancient Chinese TV, about 10cm in diameter?! And, the bed was awful! Hard, with old rough sheets. YEs, it looks pretty, and maybe if you are exhausted from running around temples etc all day you might sleep ok, but this was not acceptable by SR standards.
Sorry, it is very, very easy to do so much better than this place. I regret not going back to one of the others I stayed at before (wanted to try a hotel on this side of town).
They do have potential, but unless the management/owners become much less greedy and start to care for the comfort of their guests, instead of trying to patch things up with quick and easy fixes, this will be a place to avoid.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC