We stayed at this hotel because it was pet friendly and we were traveling with our dog. I made reservations weeks in advance, and when we get to the hotel, they did not have my reservations on file. The guy at the front desk wanted to charge me more money than what I was quoted on the phone at the time I made my reservations. He did the same for the pet charges. Thank God I had my info written down so he had to honor what they quoted me on the phone. So he gives me a room key, we lugged all of our bags (and dog) to the room only to find that another family WAS STILL IN THE ROOM! We were so embarrassed. We went back to the desk and informed the guy that he gave us a key to a room that was already occupied. After several minutes of the guy going back and forth physically checking other rooms to see if they were occupied, he finally gave me another key. Why didn't they have this info in their system??? I felt very unsafe after that because we didn't know if they would've given our key to someone else as well. The rooms smelled horrible, the sheets were dirty, flies were everywhere and the carpets were filthy. And today I find out that they charged me for an extra day. Beware of this place if possible!
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