We like this hotel. You feel very safe. It is clean og it is av very helpful staff. Nice swimming Pool. Bad food in the resturant near the swimming pool.

When we had arrived to the Santa Cruz Airport we waited awhile for the courtesy van to come and get us... it never came even after calling the hotel. We had to get 2 taxis we were two families. The lost one reservation and had the other. The other family had to stay at another hotel. When we got to our rooms it smelled of mildew and the AC unit was broken in the kids room. After the third day of complaining I gave up asking. The pool was wonderful, however, they could not keep it balanced and had to close the pools frequently to shock. When we asked the front desk about things to do with kids they said there was something 6 hours away. We went to the snack bar and got great service from the manager, Gustavo, however it was his last day. He told us about some sights to see and places to go in Santa Cruz. The next night at the snack bar the service stunk. The food came and different times the drinks came after the food if at all. My drink never came and I was charged for it. The second to last day the cleaning lady called and asked if we wanted our room cleaned and came only to leave a note saying that cleaning would not be done the next day. On leaving they made check out a long drawn out affair. They brag they are a 5 star hotel... they are not!

I have stayed in many hotels in santa cruz, all of them are run down and scary!!!! this place was defenetly a breath of fresh air from that city. Its a gated community , you stay behind the gates. I enjoy the security that provides, because people can't just walk in to the property, everyone is scanned. They have certain property rules that people who are looking to party like rockstars might not like , but I enjoy very much. You are not permitted to have guest of the opposite sex in your room unless they are registered guest (they may visit you in the lobby), you are permitted to have guest of the same sex visit you in your room , but they can only stay there until 10:00 pm, then they must go home. The property is maintained beutifully , there is staff working on it all day long. I spent hours just walking around and taking in the area. I have eated 3 times at the snack bar and once at the restaurant and I have not gotten food poison, which I always got at the other hotels I stayed in while in santa cruz. The rooms are spotless, there in no mold on the walls , the air conditioners work, the bed is very nice. They have knock-down treatment on the walls, molded ceilings, art deco style furniture, there is a tv in the living along, a radio with cd player, a big chair and a small sofa. There is also a tv in the bedroom and a full body mirror (which is great). there is a pretty well sized kitchen and the best part! its fully stocked!!! everything you need a kitchen is provided. There is also a dinning area with a long table for eating. Free internet is provided , but you must bring your own ethernet cable or you can rent one from the property, make sure the cable you bring is atleast 7ft long to provide some kind of mobility. If you must go to santa cruz this is the place to stay.

Beautiful grounds, excellent customer service. For the area, I am certain that it is one of the nicest places to stay in Santa Cruz. I did end up with an infected toenail after a pedicure in their spa, so I would not recommend the pedicure. Rooms are large and comfortable and the maids are very thourough. The food here is pretty good, nothing gourmet, but fresh and tasty. Keep in mind that you are not in the states so the level of things is not the same as a five star hotel in the states, but you cannot go wrong staying here.