Nice appart hotel with lot's of facilities and activities. If you are lucky you can have your own jacuzzy in your bedroom.

Caveat: I have not stayed in other hotels in Bolivia, and have not stayed in many "luxury" hotels in developing countries, so my review is a biased one from a middle-class American perspective. That said, I have backpacked at hostels, and stayed at luxury Ritz Carltons before, so I do have a range to compare to. I do not know what the rest of Bolivian accommodations are like though.

This hotel is marketed as a luxury resort & spa, and the first impression of the external structures roughly matches that -- maybe a low end resort & spa in the US. The lobby is clean and new, and there are several clean pool areas.

However, the rooms are not very nice. They are designed to be large and spacious like luxury accommodations (we stayed in a 4-room suite), but the details are truly low-rate ... I would say much worse than your average Howard Johnson, or even possibly an American motel 6. The drains in the bathrooms have little bits of dirt on them, and have a slight sewage smell ... but that is the case in most buildings in developing tropical countries. The furniture is screwed into weak plaster walls. The fans are loud, and the vents have dirt/dust on them. The towels are thin and scratchy. The shower upstairs is weak and has a standard cheap shower head. The shower downstairs has a tile floor that has dirt in the grout. The sliding door to the balcony had no lock -- it had broken off, and was not fixed despite several requests over a week. The kitchen is small, old, and musty. The couches are old and scratchy.

Basically, this place is a relatively clean place for a developing country, but do not expect "resort & spa." I was happy staying there because I expected to be staying at low-rate local hotels, and was here to work ... but I would be very unhappy taking a vacation here expecting a resort experience. For a budget trip, it would not be worth the cost to stay here.

The pools were clean, the buffet breakfasts were decent (not great, but not bad ... and the fruit was excellent), and the staff was friendly. There were 3 computers for free internet, and free internet at the lobby and snack bar areas. In-room wifi cost 80 Bolivianos (about US$11) for 3 days.

We like this hotel. You feel very safe. It is clean og it is av very helpful staff. Nice swimming Pool. Bad food in the resturant near the swimming pool.

When we had arrived to the Santa Cruz Airport we waited awhile for the courtesy van to come and get us... it never came even after calling the hotel. We had to get 2 taxis we were two families. The lost one reservation and had the other. The other family had to stay at another hotel. When we got to our rooms it smelled of mildew and the AC unit was broken in the kids room. After the third day of complaining I gave up asking. The pool was wonderful, however, they could not keep it balanced and had to close the pools frequently to shock. When we asked the front desk about things to do with kids they said there was something 6 hours away. We went to the snack bar and got great service from the manager, Gustavo, however it was his last day. He told us about some sights to see and places to go in Santa Cruz. The next night at the snack bar the service stunk. The food came and different times the drinks came after the food if at all. My drink never came and I was charged for it. The second to last day the cleaning lady called and asked if we wanted our room cleaned and came only to leave a note saying that cleaning would not be done the next day. On leaving they made check out a long drawn out affair. They brag they are a 5 star hotel... they are not!