This is a backpacker hostal. Don't expect luxury. The location is perfect, just next to the main square. The rooms are clean and there is a lovely common area to sit down, relax or talk to the tucan. The breakfast buffe is very good with lots of fresh fruit, bread, juice, scrambled eggs... The staff is very nice and helpfull (It's better if you can speak spanish, but what else do you expect in Bolivia) The only problem is, when guests are too load skyping or watching TV in the middle of the night, but the staff tries to keep these guests down. All in all it is a good place to stay.

We had one night between 2 connection flights in Bolivia and like most people expected the worst. When we got to the hostel we were surprised by the warm wellcome in the reception and Saimon (the tocan that live in the garden). We stayed in a double room with private bathroom which was clean and cousy.
I would tought that in Bolivia the cost should be lower but overall it was worth it.
If you are looking for a hostel, don't think twice and take this one.

We stayed here for 3 nights. We booked well in advance and had reserved a double with en-suite but when we arrived they told us this wasn’t available and gave us a double instead. Not a huge problem, but annoying all the same, and the staff weren’t particularly sorry about the mistake.

It has a great garden which is nice and shady (essential in Santa Cruz!) that you can eat breakfast in. The breakfast was good – a buffet selection of eggs, fruits and bread with juices and coffee so you could eat as much as you liked.

Our room was comfortable but noisy as it faced directly onto the kitchen area where the TV was. There was a fan in the room which did the job at keeping us cool. The shared showers and toilets were reasonably clean and not too busy.

The hostel is ok overall and we would stay there again. What really sets this place apart is the Toucan who lives in the garden and will happily sit on your arm and pose for photos. This makes and ordinary place a bit special.

The hostal is in a very good location, one block from the main square. The rooms are small, but very clean. The only problem is the heat. The fan in the room could not keep it cool enough. The shared bathrooms are very clean at all times, and plenty of them. Breakfast was ok, dry breads but good fruit and juices. The staff could be a little friendlier, maybe they should take a lesson from the toucan who lives in the courtyard. If I were to visit Santa Cruz again I would probably stay here, but to be honest I see no real reason to visit Santa Cruz again.