I go to Santa cruz alot for work and the company I work for puts me up in this hotel. Where do I start? The staff is soooo rude, they act as if they are doing you a favor for letting you stay there, the concept of "you are providing me a service for which I'm paying for" is way over there heads. I would also like to mention the food at the restaurant is old and stored by what appears to be years .. everyone that I work with including myself have eating at the restaurant in the hotel atleast once and we have all gotten severe food poison, I was hospitalized for 4 days after my dinner at the yotau. I thought I was going to die it was horrible. We move on to the common areas of the hotel which are all smoking permitted , from the "business center" (which by the way is a joke) to the elevator. smoking everywhere. all the rooms are smoking and the cleanning staff is not very good so lets just say that you room will more than likely smell like tabacco. Now I have led you into the rooms, which are in horrible condition , the Air conditioners dont work they turn to ice and then the ice starts to melt causing a puddle on the floor, your lucky if they A/C cools at all. The carpets are sticky I made the mistake of jumping out of bed once without shoes to go to the bathroom and my feet where being glued to the floor and what ever that sticky substance is stuck to my feet it was so gross. the bathrooms are also in very bad shape there isn't any water preasure on the shower mostly because the water comes out of everywhere exept the shower head, creating a huge puddle on the floor and ladies washing your hair is nearly impossible. The walls are covered in mold and I dont think that inhailing mold is safe at all. I would liek to make it clear that this review is not based on one stay or one room , its based on nearly a year of stays where I have been there about one week every other week and I have stayed in about every room so please dont stay here ever. I will include some pics I took from my last stay.