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Hotel Arenal – reviews, photos

4.0 of 5
Calle Beni 340, Santa Cruz, Bolivia
Hotel amenities
Hotel Arenal
Hotel Arenal
Hotel Arenal
Hotel Arenal
Hotel Arenal
Hotel Arenal
Ranked #31 of 37 hotels in Santa Cruz
2.5 of 5 stars 18 Reviews
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18 reviews from our community

    Trip type
Traveller rating
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    2
    1
    6
    7
Date Rating
London, United Kingdom
Senior Contributor
24 reviews 24 reviews
Reviews in 21 cities Reviews in 21 cities
4 helpful votes 4 helpful votes
“Ok”
2 of 5 stars Reviewed 21 March 2010

This hotel is not bad, its definitely not a 4 star hotel but might have been in the 70's when it was last decorated. The rooms are spacious and pleasant enough but could do with a better clean.

The free breakfast is terrible and definitely not worth getting up for. Flies all around the fruit and the bread was about a week old. The restaurant is terrible, the food takes a very long time and the waiter tried to rip us off by not producing a check and then adding a few dollars to everything we ordered even though the menu prices were in Bolivianos, we spoke to other guests who had the same problem so the waiter is obviously out to make a few bucks for himself.

  • Stayed March 2010, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami Beach, Florida
Senior Contributor
36 reviews 36 reviews
Reviews in 13 cities Reviews in 13 cities
68 helpful votes 68 helpful votes
“Outstanding value for money”
5 of 5 stars Reviewed 25 March 2009
3
people found this review helpful

Hotel Arenal, Santa Cruz de la Sierra, Bolivia.

My first trip to Santa Cruz in Bolivia took place last month just for a weekend (I left after my evening class at FIU on Thursday and I never teach on Fridays) and I was so enchanted that I am planning to return at the end of this semester, once I have finished correcting my students’ exams.

When I arrived at 9 am on AA 922, the driver of Hotel Arenal was waiting for me at VVI airport, and fifteen minutes later we were in the hotel, right downtown. Add an extra $10 US for each trip.

Hotel Arenal (four well deserved stars) is an outstanding place in this charming city, right in the center, on Calle Beni 340, between Caballero and Charcas. It’s only four blocks from the main square (“Plaza 24 de Septiembre”) right next to Parque Arenal and a sort of Flea Market on adjacent streets and less than three blocks from AA ticket office on the same Beni St. I got a smoking “Suite Panorámica” 801 on the tallest building in the area. This is a corner “suite” without division (in South America that’s how they call a very big room) with plenty of windows on each side and a great view over the main square and the cathedral to the left, and “Parque Arenal” on the side windows to the right. Even the closet has a round window! Besides the queen bed, there is a couch that we call “Méridienne Empire” in France with several cushions, a big round table and two stylish and comfortable club chairs a bit low to use the laptop on the table but I just put a couple of cushions and it was perfect. There is also a mini bar and a full bathroom with a spa tub that I didn’t try because I always take showers. Of course, the bathroom also has a window opening over the city and the mountains in the background. A TV hanging on the wall with several cable channels in English and Spanish (and even French TV5) swivels to be seen from bed, the couch or the club chairs. Although February 20 was in the middle of the summer, I didn’t try a big open pool on the roof of the main floor because I forgot to take my bathing suit. Now they are going towards the winter! Naturally, the suite has an individual AC/heater that functions very well. Finally, the buffet breakfast was huge with ham, cheese, croissants, fruits, yogurts, etc., and it reminded me of the one I have at Hotel Continental when I go twice a year to Montevideo. They also have a restaurant in premises but I didn’t try it. I will next time. Last but not least, from the driver to the waiter, all the staff was extremely friendly, polite and always smiling.

At $70 (RAC) for two persons including taxes and breakfast buffet, this is an excellent value for money. That’s what I paid last week to sleep in a closet without breakfast in Paris, France, where I went to spend my Spring Break with my son Melvin, who is a French journalist in “The City of Light”. If I add that Hotel Arenal is in a charming city where you can have an 8 oz sirloin cooked on charcoal for only 45 pesos (less than seven dollars!) at the “Casa del Camba” on Ave. Cristobal de Mendoza (second ring), you now have a good excuse to make a detour by Santa Cruz de la Sierra.

  • Stayed February 2009, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Efrin_Knight about Hotel Arenal
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London
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
“NOT a 4 Star at all”
1 of 5 stars Reviewed 5 May 2007

This is a terrible hotel, it claims to be a 4 star hotel hahahhaa
no way, we had a horrible room and were shown some even worse ones. I would not advise anyone to stay there.
Furtheremore we were told that we had a free ride from and to the airport, but only the first one was honored and were told to pay for the ride back.
The breakfast was disgusting , the coffee terrible and if you wanted some Nescafe, you had to pay for it !!!!!!!!!!!!
The walls were falling down because of the humidity and watch out for the owner's wife, she could break you in half if you ever complain.
I will never ever stay there.

  • Liked — Nothing
  • Disliked — everything
  • Stayed May 2007, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Madrid, Madrid, Spain
Senior Reviewer
9 reviews 9 reviews
“Perfecto...”
5 of 5 stars Reviewed 8 May 2012
Google Translation

  • Stayed June 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 8 more reviews by Hugo B for Santa Cruz
Ask Hugo B about Hotel Arenal
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Saint-Ouen-l'Aumone, France
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“A éviter”
1 of 5 stars Reviewed 31 August 2011
Google Translation

  • Stayed August 2011, travelled solo
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask jclgro about Hotel Arenal
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Additional Information about Hotel Arenal

  • Arenal Hotel Santa Cruz
Address: Calle Beni 340, Santa Cruz, Bolivia
Price range (per night):* INR4,313 - 6,161

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