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Hotel Arenal – reviews, photos

4.0 of 5
Calle Beni 340, Santa Cruz, Bolivia
Hotel amenities
Hotel Arenal
Hotel Arenal
Hotel Arenal
Hotel Arenal
Hotel Arenal
Hotel Arenal
Ranked #31 of 37 hotels in Santa Cruz
2.5 of 5 stars 18 Reviews
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18 reviews from our community

    Trip type
Traveller rating
    2
    2
    1
    6
    7
Date Rating
Mississippi
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“THE GOOD, THE BAD & THE UGLY!”
1 of 5 stars Reviewed 29 July 2011
1
person found this review helpful

There is no good, just the bad and the ugly!!! Unless you just can't find another hotel, don't stay here!! This place is filthy, the food is awful and the staff is hostile!! One of our group had her passport stolen while having breakfast, which is awful! The "chef"????? only knows how to cook rice and if you want a cup of coffee with your meal, it's $1.00 extra, as is a coke. The bathrooms are filthy and rarely does all of it work at the same time. There is no heat available and the lobby is open to the street with lots of wind roaring thru it. Just say NO!!!!!!!!!!

  • Stayed June 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Wengenlover about Hotel Arenal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai, India
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Hotel needs some Renovation”
4 of 5 stars Reviewed 18 June 2011
1
person found this review helpful

This hotel is located only 2 blocks from the city center. It has one of the largest rooms that I have ever seen in the category of single rooms. Their single rooms are almost equal the size of an apartment. They charge for internet wifi internet connection in your room but is free on the computers located in the business center. The bathrooms in the rooms needs some quick fixing as they are a bit old and all the fixtures in them are also not up to the best standards. All in all I would say, it is not bad!

  • Stayed June 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Wanderer2011_5 about Hotel Arenal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“If you don't speak spanish - don't stay here!”
2 of 5 stars Reviewed 22 March 2011

We stayed here for 3 nights (not by choice... Shakira was playing in Santa Cruz and every other hotel was booked out) and only 1 staff member was nice to us the whole time. The room was spacious but the shower/bath didn't drain so you end up standing in a pool of shower water. We didnt even bother getting up for breakfast and after reading other reviews, am glad we didn't. Oh and you have to pay $5us for the wifi password!
Best avoided for English speakers.

  • Stayed March 2011
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask LAUW123 about Hotel Arenal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“run down, dont stay here”
1 of 5 stars Reviewed 13 February 2011
1
person found this review helpful

this hotel ist just horrible. the rooms are completly run down, seems like there has been no renovation since decades: dripping toilets, loose taps, smelling towels, the beds are way to short (I'm 1,80m), the service is horrible.

Dont stay here

  • Stayed February 2011, travelled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask ecolno about Hotel Arenal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Senior Contributor
24 reviews 24 reviews
Reviews in 21 cities Reviews in 21 cities
4 helpful votes 4 helpful votes
“Ok”
2 of 5 stars Reviewed 21 March 2010

This hotel is not bad, its definitely not a 4 star hotel but might have been in the 70's when it was last decorated. The rooms are spacious and pleasant enough but could do with a better clean.

The free breakfast is terrible and definitely not worth getting up for. Flies all around the fruit and the bread was about a week old. The restaurant is terrible, the food takes a very long time and the waiter tried to rip us off by not producing a check and then adding a few dollars to everything we ordered even though the menu prices were in Bolivianos, we spoke to other guests who had the same problem so the waiter is obviously out to make a few bucks for himself.

  • Stayed March 2010, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask EdinburghRoz about Hotel Arenal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hotel Arenal

  • Arenal Hotel Santa Cruz
Address: Calle Beni 340, Santa Cruz, Bolivia
Price range (per night):* INR4,313 - 6,161

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