There is no good, just the bad and the ugly!!! Unless you just can't find another hotel, don't stay here!! This place is filthy, the food is awful and the staff is hostile!! One of our group had her passport stolen while having breakfast, which is awful! The "chef"????? only knows how to cook rice and if you want a cup of coffee with your meal, it's $1.00 extra, as is a coke. The bathrooms are filthy and rarely does all of it work at the same time. There is no heat available and the lobby is open to the street with lots of wind roaring thru it. Just say NO!!!!!!!!!!
- Arenal Hotel Santa Cruz
