This five star hotel does not provide value for money and lacks quality assurance. Rooms show signs of lack of maintenance, towels are worn out. Staff at the reception is forgetful and only service oriented on the surface. On 8 nights of stay two were without airconditioning. Horrible in the hot and humid climate in rooms without the alternative of a fan combined with a musquitonet.Promises to make some kind of gesture to compensate were not kept. Problems with internet provider were not communicated. Even at reduced rate of 120 EURO not including breakfast this hotel does not provide value for money.
- Novotel Cotonou
- Cotonou Novotel
