We stayed at Yogi Bear's Jellystone Park in NH August 12-17th. I have to say after reading the posts on this site everybody is entitled to their own opinion; that’s what is great about living in this country. My family experience there was amazing. I feel the staff do a great job. Although the campground is VERY busy and children are everywhere that is what a Yogi/family park is all about in my opinion. I have camped there for several years and although the campground needs some fresh paint and repairing on a lot of items I feel the park is slowly starting to turn around. Things that have gone on year after year I see slowly stopping and getting better. I wish they would do something with the mini golf that is in horrible shape, but after talking at great length with the manager about our concerns he assured us that he is working very hard with his bosses in really fixing up things and adding new features. We all live in tough times and as a business owner I know what it is like. I liked that the manager talked to us in an upfront manor and didn’t seem to sugar coat anything. He actually used the phrase “Rome wasn’t built in a day”. and that he and his staff really want to give the best possible camping experience to his guests. With the positive customer service staff that Jellystone has it helps us overlook the “poorer” areas of the campground. With that said I won’t lie I ran into two employees that seemed to have a bad day, and it was like I was bothering them to ask questions. I can’t however blame the campground for that. I had a problem with one of the Snack Bar staff members and went to speak to the manager. He was off that day, but the next morning he came to our cabin to discuss our issue. After voicing my complaint about one of the staff members at the snack bar the manager apologized and assured me he would take care of the issue. What I liked about that was when he walked away from our cabin he went down to the snack bar. I had my son follow behind him and see if he was actually going to the snack bar. Well, he did and it made us feel even better he took of the issue right away VS waiting. THAT IS CUSTOMER SERVICE! No place is perfect and you can fault in everything but in my honest opinion I think they are doing a good job, and we look forward to hopefully seeing some of the changes come into the park that was talked about with us.
The Activity Staff there is amazing. Although some activities ran over making others late, but they do a great job keeping our children busy and this is what we love about that campground. Keep up the good work! Can’t wait to see you next year!
- Yogi Bears Jellystone Park Ashland
