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Candlewood Suites - Detroit/Auburn Hills – reviews, photos

2.0 of 5
1650 North Opdyke Road, Auburn Hills, MI 48326
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Candlewood Suites - Detroit/Auburn Hills
Candlewood Suites - Detroit/Auburn Hills
Candlewood Suites - Detroit/Auburn Hills
Candlewood Suites - Detroit/Auburn Hills
Candlewood Suites - Detroit/Auburn Hills
Candlewood Suites - Detroit/Auburn Hills
Ranked #8 of 16 hotels in Auburn Hills
4.0 of 5 stars 21 Reviews
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21 reviews from our community

    Trip type
Traveller rating
    8
    8
    3
    0
    2
Date Rating
Columbus, Ohio
1 review
“Great Hotel”
4 of 5 stars Reviewed 16 January 2012

My husband and I needed a place to stay for his mothers funeral. After much study of reviews of area hotels, this one was the choice. It turned out to exceed our expectations. while I saw that it is apparently a little old, it seems well cared for. It was clean and the bed was comfortable. We put the no maid service magnet on the door, so we could nap in between all the funeral activities. I just have one complaint. The room smelled heavily of smoke. I tried spraying with febreeze several times each day(we stayed for 3 nights) but it didn"t help like it usually does. I have asthma so this was stressful. I guess the nonsmoking policy has only recently been in effect so they really need to sanitize the smoky smell out of the rooms, as it seems embedded in the room. When we got home I could still smell the smoke in my clothes,so I had wash all of my clothes that I had taken with me.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Jane B about Candlewood Suites - Detroit/Auburn Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario
Senior Contributor
27 reviews 27 reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Everything was perfect!”
5 of 5 stars Reviewed 7 January 2012
1
person found this review helpful

I was not expecting much as I didn't pay much for the room and was so very surprise when I saw it. Beautiful, large, modern, clean, big bathroom, full sized fridge, microwave and dishwasher. Comfy bed too. The staff were friendly and eager to please. The front desk clerk asked if I need directions to the place I was going, and I said I didn't as I was taking a taxi. She offered me the phone number for a local taxi. So friendly, so nice. This was an excellent travel experience. I will not hesitate to stay there again and will certainly recommend this place to friends as well.

  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Susan915 about Candlewood Suites - Detroit/Auburn Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barrie, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Clean and comfy”
5 of 5 stars Reviewed 1 January 2012

We had 2 rooms from Dec. 28-30 for a shopping trip. The rooms met our needs perfectly for the price. It is not fancy, there is no pool or breakfast. But if you are looking for a place to crash and recharge your batteries, it is perfect. Would definitely stay here. The staff is very friendly and helpful.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Judy_and_Doug about Candlewood Suites - Detroit/Auburn Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uniontown, Ohio
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Great value”
4 of 5 stars Reviewed 1 October 2011
1
person found this review helpful

I stay here whenever I am in this area- I get great value for my companys dollar- the rooms are clean,the candlewood cupboard is nice and I enjoy the workout room

I highly recommend this facility if you are looking to stay in this area

  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Rick C about Candlewood Suites - Detroit/Auburn Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traverse City, MI
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“horrible customer service”
1 of 5 stars Reviewed 29 July 2011
3
people found this review helpful

Went to Auburn Hills for a concert at the Palace and stayed at Candlewood. The room was definately a good size for the price (it was bigger then I was expecting that's for sure), and besides the fact that my "non-smoking" suite REEKED of cigarettes, the room was clean.

The morning of my departure, I was woken up at 8:00am sharp when a housekeeper walked right into my room!! Considering that I didn't actually get in until after 2 that morning & that I'm the kind of person that can't seem to go back to sleep after I'm awake, I was pretty upset about this...and rightfully so! I mean, I spent a hundred dollars so I could get a good nights sleep, and a staff member of the hotel ruined that for me.
I went down to the front desk to complain about my uninvited wake-up call, and the manager on duty immeadeately snapped at me. She went off on a rant about how 80-something percent of their guests are out of their suites by 8am so it's the hotel's policy to go in the rooms at that time (mind you her tone and attitude not only upset me further, but left me feeling bullied). She could not seem to see a problem with having a housekeeper walk into an occupied suite. I can understand if this happened fifteen minutes before check-out time, but not four hours before. Not only did the manager do nothing to fix the problem, she also raised her voice at me, talked down to me, and made me feel like I'm crazy for suggesting that housekeepers shouldn't be walking into rooms where tired guests are trying to sleep before they wake up and drive five hours home in the morning!!!

I will absolutely, positively, NEVER stay at this hotel again.

  • Stayed July 2011, travelled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask nomz-15 about Candlewood Suites - Detroit/Auburn Hills
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candlewood_mgt, Director of Sales at Candlewood Suites - Detroit/Auburn Hills, responded to this review
19 August 2011
It is never a good thing to have a guest leave our hotel unhappy. We have taken different measures to ensure that our leisure guests are not interrupted in the morning by our housekeeping staff. We have posted signs in our hotel that inform our guests of our housekeeping procedures ahead of time, and have made sure that all rooms have their "No Housekeeping" magnets on their doors to inform our housekeepers that they are still in the room. Also, please know that when our staff hears a complaint from a guest that is presented in a respectful manner, we will do all we can to remedy the situation and make sure our guests leave happy.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Candlewood Suites - Detroit/Auburn Hills

  • Candlewood Suites Auburn Hills
  • Candlewood Auburn Hills
  • Auburn Hills Candlewood
  • Auburn Hills Candlewood Suites
Address: 1650 North Opdyke Road, Auburn Hills, MI 48326
Price range (per night):* INR3,734 - 5,016

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