Upon arriving at the hotel, we were informed that our reserved room was not available, and so they put us in another room. The room was dirty, w/fast food leftovers/carryout bags left on the floor and beds were not clean. We moved again, had the wrong room key, went back down to get the right key becuz they would not come up to deliver it to us even though they gave us the wrong one, and this room smelled of smoke -we requested non-smoking due to our mother being diabetic and not able to sleep in smoking rooms. We went back down to the lobby, and we had to switch rooms a third time. When we went back to the new room again with all our belongings, it was dirty again and had a dog barking up a storm right across from us, and our mother couldn't sleep. So we went back down and they offered no apologies for any of the rooms, it was late and our mom needed somewhere clean and quiet to sleep. It was so bad, we left even though it was nightime already.We checked into another hotel down the street and it was so much better. I stayed at an Extended Stay in Cleveland and loved it. This one was horrible and we were shocked considering it was located near a popular area near the Palace where lots of events take place and attract visitors. PLEASE check out other hotels down this street, many others that are better.
- Extended Stayamerica Detroit
- Auburn Hills Extended Stay
- Extended Stay Auburn Hills
