Former Days Inn now American Inns and Suites. Arrived late afternoon, stood at front counter, rang buzzer 4 or 5 times. After 5 minutes called them and told them I was at the front desk. Lady was very nice but poor english, hard to understand. We had a two room suite. Layout was fine, bed was ok, cleanliness ok. Room and hallways smell very musty. One small packet (not bottle) of shampoo/condition in room. Kids went down to the pool to swim - pool was closed due to issues, Hot Tub also closed due to issues. No one ever told us the pool was closed, even when I called to make the reservation and asked if they had a pool! We would not have stayed here if I had known. Rate was ok for a hotel with a pool - too high for one without! i called and asked for an extra towel in the morning and had to explain why we used all the towels in the room! Then we had to go get the extra towel at the front desk. Overall, it was a decent place to sleep but don't expect more than that!

We are staying at this location quite often, every time we are greeted as valuable customer.Staff is very helpful with great attitude,Rooms are clean & comfortable for two(single bed) & very reasonable all the time.Like the pool very clean & well maintaned, Breakfast was OK ( but there are BK & McDonald in the parking lot soo didnt care much about it). Our next trip will be there in July 2009 for Golf Tournament in Midland,MI & we have reserved 7-8 rooms for that. & i can & will recommend this Hotel to everybody who passes thru Auburn,MI

I had nothing but problems with the front desk staff from the minute I got there. My reservations for 2 nights were not correct, then I was told that I would have to check out move all my stuff out then check back in for the second night into a different room. I refused to move out and the staff did allow us to stay in the original room but not without a fight. Every time we went through the lobby they were rude and argued with us over the price. All I can say is print out any conformation about your reservations if you even consider staying here because you can't count on them to have it correct and they will try to increase the price on the room when you get there. The room was small but acceptable and was reasonably clean but I will never be returning.

We stayed here the latter part of December and all we can say is BEWARE! This establishment has become very rundown. The room we stayed in had a broken window, ripped screen, the drapes had holes in them, no pictures on the wall, no towel rack in the bathroom and everything was piled on the back of the toilet. The tub was clogged so when taking a shower, we were standing in water up past our ankles. Black mold was on the sides of the tub surround. The phones are very outdated and don't work very well, the lobby bare of any kind of furniture and the breakfast was terrible. Tang instead of orange juice, three bagels and a lonely little muffin along with two half empty cereal containers made up the breakfast. The floor in the breakfast room was so sticky and dirty, our shoes stuck to it. The toaster had a knob missing, just the wire sticking out. Luckily, there is a McDonald's next door handy for a decent breakfast. One night was more than enough for us at this place.