I picked this hotel because it was free of bed bugs. I was on my way up to Toronto and they have major problems with them. You can check the bed bug registry to find out if your hotel is free of them.

The hotel was spotless! The beds were extremely comfortable, spacious room, excellent television movie stations and free internet. I was a female traveling alone and felt completely safe. I would highly recommend this hotel!

I was hesitant about staying at a Holiday Inn because I'm particular about where I sleep, but we had friends staying here so decided to give it a try, and I'm so pleased that we did. The hotel was extremely clean, close to campus (exactly 2 miles jogging) and had a very nice breakfast area with coffee around the clock. Because we have young children, we had to spend quite a bit of time at the hotel and we were all very comfortable both in the room, and in the lobby area. There is a small mall across the parking lot that I took the kids to in the evening just to stretch our legs, and the hotel had a movie room going all the time with complimentary popcorn. All in all, it was a great stay! My only complaint is that the all day coffee was terrible - but the mall has a Starbuck's so who cares?

We stayed here for a Michigan football game for three nights checking in on the Thursday before the game. The hotel had many rooms available for the Thursday night. We were put in a room designed for disabled people. I felt the room should be available for a disabled person and frankly we were expecting a better room. I requested a different room and the front desk person said. We are completely booked but I'll get you another room which won't be as big. I said OK. We were then given the only room that looks out onto a pitched roof, not allowing much light to enter the room. The hotel was not full, we had booked our reservation 3 months in advance, we are priority members. I felt we were treated as second class citizens. I hope I never stay there again. On a positive note, the maid service was very good, very nice help.

The room was fine. The pool was smallish w/ cloudy water. Surprisingly good room service & fitness center access are provided to Holiday Inn Express guests by Kensington Court hotel (which is just next door). Breakfast was fine.

Left my phone charger in the room when I checked out. Called the front desk to report it minutes later, and instead of actually having someone check the room, they informed me that if the housekeeper found it while cleaning the room, it would be put in the lost & found. When I went by later in the day, they informed me it hadn't been found.

I paid a discounted rate of $114 and felt that was about $25-30 too much. If you're looking in the $120-130 range, I recommend Kensington Court. The food from the restaurant was really unexpectedly good and the facilities much nicer.