Have stayed here many times due to the proximity to U of M hospital. We have always found the staff to be efficient and helpful. The rooms are spotless and the amenities are typical Holiday Inn Express. Standard H.I. Express breakfast. I give it high marks due to the cleanliness, staff and location. H.I.Express is always a little more, but you never have surprises. Oh and the Beds are extremely comfortable.

Stayed for 3 nights (3rd stay here) in October 2011. Chose this hotel as I didn't have a car (reliant on colleagues) and the location is great for walking to the mall (about 100 paces!) and various restaurants. On other stays I have taken the bus to downtown Ann Arbor from the mall - very convenient.

Was upgraded to a 'suite' this time, with a kitchen - but I actually prefer the larger rooms which don't have part of them taken up by facilities I personally don't use - find you get more space.

Bed was fine, bedding a little 'thin' but very clean, and bathroom adequate (good shower).

Internet access (free) was very good.

Complimentary breakfast was ok - nice scones! - but could do with some fruit other than bananas!

Used the gym next door a few times at Kensington Court. Treadmill was fine but other equipment very old and broken. No water provided at all. Had thought of staying at KC this time, but very glad I didn't - the corridors I walked down to get to the gym looked badly in need of redecoration. Looked a lot more jaded than HI.

Staff helpful - allowed slightly late check out, and taxis booked efficiently for me.

Will stay here again if in the area.

I almost didn't book a room here because of the bad reviews. Glad we did. Beautiful, clean room with new flat screen TV, nice shower etc... We had a room on the first level but it was very quiet even though the hotel was booked for the night we were there.
Highly recommended.

the window is bordered with 1/4 to 2" wide black mold. All Ann Arbor area hotels are busy; however maintenance is part of management. The drapes need to be cleaned as well. This is not a housekeeping issue, this is a maintenance issue.