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Sheraton Ann Arbor Hotel – reviews, photos

3.5 of 5
3200 Boardwalk, Ann Arbor, MI 48108 (Formerly Four Points by Sheraton - Ann Arbor)
Hotel amenities
Sheraton Ann Arbor Hotel
Ranked #4 of 28 hotels in Ann Arbor
4.0 of 5 stars 51 Reviews
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51 reviews from our community

    Trip type
Traveller rating
    22
    21
    4
    2
    2
Date Rating
New York
Contributor
15 reviews 15 reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
“Great option in Ann Arbor”
4 of 5 stars Reviewed 9 February 2012
3
people found this review helpful

I recently stayed at the Sheraton Ann Arbor for business. This is one of the nicest non-resort Sheraton's I have ever stayed at. It was recently renovated and it felt very much like a smaller more intimate Westin. Great Gym with brand new machines. The rooms had nice new modern furnishing including Flat Screens. I had a club level room, and the access to the club lounge for snacks/refreshments is always a great option. It is about 10 minutes from the Michigan campus, so if you are visiting family at the University, or for business purposes, this is a very nice option in Ann Arbor.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Waitingforvacation about Sheraton Ann Arbor Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve Smyka, General Manager at Sheraton Ann Arbor Hotel, responded to this review
11 February 2012
Dear Waitingforvacation,

Thank you for selecting us and taking time to share your praise and recommendations - I appreciate both a great deal!

Hope to see you back with us soon. Please call on me if I may be of service in the meantime.
Warmly,
Steve-
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Midwest, United States
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Great place! All around high quality.”
5 of 5 stars Reviewed 30 January 2012

Good food, a bar with a great selection (single malts - yay!), and pretty up-to-date rooms with power outlets and all that modern travelers need when away from home.

Was there for a conference, and those rooms are appropriately separated from high-traffic areas so you can have workshops and meetings in peace.

Worth the stay, for sure.

Room Tip: South side rooms are on the parking lot, but there is no noise level at all from that. If you like t...
See more room tips
  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask nitw about Sheraton Ann Arbor Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve Smyka, General Manager at Sheraton Ann Arbor Hotel, responded to this review
1 February 2012
Dear nitw,

Thanks for staying with us and taking the time to share your experiences with us.

I greatly appreciate the feedback and your endorsement of our efforts!

We hope to serve you again soon - If I may be of service in the meantime, please call on me.
Warm regards,
Steve-
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New York City, New York
Senior Contributor
34 reviews 34 reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
“Not a Four Seasons...but Thinks It Is!”
2 of 5 stars Reviewed 29 January 2012

Quite a snobby hotel...and it's a Sheraton! Service is snobby and unresponsive. Amazingly, this hotel does not provide free upgrades to SPG Platinum and Gold members, although other hotels within the SPG family including St. Regis and Luxury Hotel all have provided me with upgrades in the past. However, the almighty Sheraton cannot provide upgrades.

New renovation was okay, but to be fair, is what you would expect from a Sheraton (especially those in the U.S. that have been renovated in the past couple of years). Not as spectacular as some of the other reviews have made it sound. It's consistent relative to expectations.

But the biggest issue is still the snobby service attitude, especially for the rate this hotel charges.

  • Stayed December 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask RNG1008 about Sheraton Ann Arbor Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve Smyka, General Manager at Sheraton Ann Arbor Hotel, responded to this review
1 February 2012
Dear RNG1008,

Thanks for your business and valuable feedback on your recent experience with us.

I am truly sorry we were unable to offer you an upgrade - it's not that we don't provide them we simply have very limited Club Level availability and we have to accommodate the paid upgrades before we can offer any complimentary. We created an SPG Floor just for this reason but sometimes run out of availability there as well. We are already working on plans for an additional floor conversion in the near future.

I regret that we came off snobby and can assure you, this is a very sincere Midwestern crew who like me are all very proud of our nine million dollar transformation - we all feel it's nothing short of spectacular!

If there is anything I can do to restore your perception of us, please let me know and I will oblige.
Warmly,
Steve-
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Roseville, California
Senior Contributor
21 reviews 21 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Surprisingly nice room”
5 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

I stayed here before and after renovations- huge difference. The hotel and my room were clean and very nicely done with the decor. It would be nice if they had vending machines on each floor so you don't have to go to the front desk for a soda, but aside from that I have no complaints. If you stay there on business, make sure you plug directly in for internet instead of trying to use the wireless (lacks bandwidth).

Room Tip: Higher floors are nice and quiet.
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask nikki545 about Sheraton Ann Arbor Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve Smyka, General Manager at Sheraton Ann Arbor Hotel, responded to this review
26 January 2012
Dear nikki545,

Thanks for your business, loyalty and kind words about our enhancements - I appreciate all a great deal.

The vending machines for the guest floors will be here very shortly and increased bandwidth is on the way! Hope to serve you again soon. If I may be of service in the meantime, please call on me anytime.

Warmly,
Steve-
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Traverse City, Michigan
1 review
“Excellent choice”
4 of 5 stars Reviewed 20 January 2012

Pleasantly surprised by the renovation. The room (King) featured a refrigerator, coffee in room, very comfy bed, bath small but very clean and up to date. Will return without hesitation!

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
Ask garyandcarol40 about Sheraton Ann Arbor Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve Smyka, General Manager at Sheraton Ann Arbor Hotel, responded to this review
26 January 2012
Dear garyandcarol40,

Thanks for the business and wonderful endorsement! We certainly look forward to having you back with us soon. If I may be of service in the meantime, please call on me personally.

Warm regards,
Steve-
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Additional Information about Sheraton Ann Arbor Hotel

  • Sheraton Ann Arbor
  • Four Points Ann Arbor
  • Ann Arbor Sheraton
  • Ann Arbor Four Points
Address: 3200 Boardwalk, Ann Arbor, MI 48108 (Formerly Four Points by Sheraton - Ann Arbor)
Price range (per night):* INR7,412 - 18,558

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