My stay at the Campus Inn in Ann Arbor was excellent. The hotel has a boutique hotel feel, and is excellent both in terms of amenities and comfort. I thoroughly enjoyed my stay here. They also have an excellent breakfast. The only slightly unpleasant incident happened when I was checking out, and the frontdesk staff called a taxi which never arrived. Of course, it wasn't their fault, but they could have been more vigilant about the fact that the taxi hadn't arrived.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 December 2011
My apologies that the front desk and bell staff did not monitor the non-arrival of the taxi. We accept that it is our responsibility to select the best partners to provide the best service to our guests. We will follow up with the taxi company to emphasize the need for good communication with our desk and bell staff. I am happy that you enjoyed the breakfast and other amenities of the hotel.
Michael Harman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC