My husband and I love B&B's and wanted to do something special. We were really excited because it was the 'Library B&B' and we both love books. I had emailed Joan what time we were going to arrive, when I called her later that day to tell her that we were going to be an hour late she picked up the phone and screamed into it because she was watching football and apparently that was more important than acting professionally on the phone. She informed that that she has been waiting there since 1pm and after all 'she has errands to run', so it would have been nice if we had let her know what time we were going to arrive. I informed her that I had sent her an email the day before letting her know our travel plans. She said that she had never received an email, which seems hard to believe because she had received and replied to every other one that I had sent her in the days leading up to our stay, but I'm guessing because this was a UM football game day that might have had something to do with her not 'receiving' my email.
When we get there we were told by Joan, the owner, that we had to wait outside in the cold and rain because there was a minute 30 left in the UM game and she couldn't miss it! So we waited outside of the front door carrying 4 bags while we watched her through the window watching the end of the UM game. She didn't even have the common decency to let us in the front door right away. When we finally did let us in, the toxic smell of cat pee hits you like a brick wall. She has 5 indoor cats and 4 outdoor cats. So if you are allergic to cats... or the smell of cat pee makes you ill... DON'T STAY HERE!
The game wasn't finished yet, so now we are standing inside of her living room, still carrying 4 bags surrounded by the smell of cat pee while she is screaming at the tv while watching the UM football game. She didn't even say a word of kindness to us, such as 'Hello', 'I am so glad that you are here' 'How was the drive?'. Nope, she treated us as an annoyance because we interrupted her during her game instead of paying clients, which we were!
Before we get shown to our room or anything, she wants to get paid right away. Which was a little uncomfortable since I was treating my husband to a weekend away and no sooner than the game is over, she asks us how we will be paying, credit card or cash? She finally shows us to our room, which was fairly small, but we didn't mind. We were just happy to be settling in. The main disappointment that we had with our room wasn't the size or anything, it was the fact that even with the door closed we could still smell the cat pee wafting in under our door. And we love cats and have cats, but this would be too much for anyone to deal with! We went out to dinner and I did not want to return to the B&B. I was SO unhappy with the hour that we had spent at the Library B&B that I just wanted to have a nice romantic dinner with my husband and drive back home.
The next morning we all went down for breakfast. Joan informed all of us that some people already had assigned seats, which none of us seemed to understand. But there was one woman there who wanted a specific seat. So, on my husband and my anniversary.... because this one woman had her assigned seat... we were going to have to sit on opposite corners of the table from each other. Luckily a young woman who was there by herself said that we could have her seat. When I spoke up and said something, Joan replied... not to me but to everyone... 'Oh, they want to sit together', in a very condescending tone. During breakfast Joan continued to watch and scream at whatever UM sport was playing on the television at the time. And to top things off, she was blaring the UM fight song on the stereo while we were trying to have a peaceful breakfast. She is a huge UM fan and that most definitely got in the way of her being an actual B&B hostess... and a polite one at that.
This trip was supposed to be a very special and relaxing trip for the both of us, instead it was the worst B&B experience either one of us has had... EVER! Its called the Library B&B and while people have remarked on here that there are a lot of books to see, the majority of the books you cannot see or do not have access to. The books that you do have access to are what I would consider 'left over' books or 'throw away' books. Many just seem to only be there to fill up space on shelves. While there were many books, I would not consider 6 copies of Anne Rice or Danielle Steel rare or interesting reads. And to top it all off, neither one of us got a restful sleep. The floor in the room we were in was slanted. While the bookshelves and everything else in the room was shimmed to level it... the bed wasn't, so we spent the entire night sleeping on an angle. And the bedroom doors do not have key locks. So if you are going out for the evening, there is no way to secure your belongings in your room.
We didn't mind the common bathroom or the other guests or our room for the most part. And while Joan might be pleasant when UM football season is over, she was so incredibly disappointing when we visited. I decided to go to this B&B from the reviews I had seen on this site. I really wish I had listened to my gut feeling and left when my husband and i were standing outside in the cold and rain waiting for Joan to finish watching her football game. That should have been a really good indication for how the rest of the weekend was going to go.
Please think twice before staying at this B&B. If you don't like cats at your feet while you are eating breakfast in the 'Well Red' room, or if you don't like the smell of cat pee while you are trying to sleep. You might want to think twice about staying here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC