As I'm sitting in the Bell Tower Hotel lobby, I thought that it was as good of a time as any to share my experience here.
The room was a little dated, but my room was very clean and comfortable. I slept very well; the shower was hot and had very good pressure - the key components of a good room, not to mention the flat panel TV, plenty of pillows and towels.
The service exceeded my expectations. Every person that I interacted with was professional, friendly and courteous – it seems that customer service is a standard that must be up held by everyone. We reserved the conference space for the day, and no matter who walked by, we were always offered help. Now I cannot say for sure, but the energy the employees exude, make it seem like this is even a great place to work.
And the location – wow! This is my first visit to Ann Arbor and I hope that it’s not the last. It’s a very cool town, with lots to do and the Bell Tower Hotel is a great location – walking distance to many places.
From other reviews, seems like there might be some renovations going on – although I can say, I didn’t see any dust nor did I hear any construction noise, so they must be doing a great job at keeping the distraction to a minimum.
With the service and location, the renovated rooms are going to make this a top notch place to stay in Ann Arbor – I hope to make it back again someday.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
27 January 2012
Thank you for your review. We strive to offer the best guest service in Ann Arbor and are happy to see it does not go unnoticed! Thank you again and we look forward to have you back.
DeWayne Grann
General Manager
Bell Tower Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC