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Bell Tower Hotel – reviews, photos

2.5 of 5
300 South Thayer Street, Ann Arbor, MI 48104
Hotel amenities
Bell Tower Hotel
Ranked #3 of 28 hotels in Ann Arbor
4.0 of 5 stars 96 Reviews
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96 reviews from our community

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Date Rating
Chicago, Illinois, United States
1 review
“Bell Tower is the best for U Mich events”
4 of 5 stars Reviewed 26 January 2012

I visited the Bell Tower Hotel for the preview of Philip Glass's "Einstein on the Beach" JAN 21st. The hotel was walking distance to everywhere on campus. It wasn't even too hard to get to/from the Amtrak station. All the local food and entertainment spots were right around the block. The hotel was quiet and very comfortable. The staff was friendly and helpful. I liked the HB eggs on the continental breakfast counter. But it came at price comparable to a big city hotel, which is why I can't rate it Excellent.

  • Stayed January 2012, travelled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Bruce O about Bell Tower Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belltowerhotel, General Manager at Bell Tower Hotel, responded to this review
27 January 2012
I am glad to hear that you were able to enjoy Einstein on the Beach. It was an absolutely fabulous performance. I hope your bottom was not as sore as mine after the performance but well worth it!
Thank you for taking the time to review our hotel and we look forward to having you back if you return to Ann Arbor in the future.

DeWayne Grann
General Manager
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Denver, Colorado
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Great location, exceptional service.”
4 of 5 stars Reviewed 25 January 2012

As I'm sitting in the Bell Tower Hotel lobby, I thought that it was as good of a time as any to share my experience here.

The room was a little dated, but my room was very clean and comfortable. I slept very well; the shower was hot and had very good pressure - the key components of a good room, not to mention the flat panel TV, plenty of pillows and towels.

The service exceeded my expectations. Every person that I interacted with was professional, friendly and courteous – it seems that customer service is a standard that must be up held by everyone. We reserved the conference space for the day, and no matter who walked by, we were always offered help. Now I cannot say for sure, but the energy the employees exude, make it seem like this is even a great place to work.

And the location – wow! This is my first visit to Ann Arbor and I hope that it’s not the last. It’s a very cool town, with lots to do and the Bell Tower Hotel is a great location – walking distance to many places.

From other reviews, seems like there might be some renovations going on – although I can say, I didn’t see any dust nor did I hear any construction noise, so they must be doing a great job at keeping the distraction to a minimum.

With the service and location, the renovated rooms are going to make this a top notch place to stay in Ann Arbor – I hope to make it back again someday.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask tarad21 about Bell Tower Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belltowerhotel, General Manager at Bell Tower Hotel, responded to this review
27 January 2012
Thank you for your review. We strive to offer the best guest service in Ann Arbor and are happy to see it does not go unnoticed! Thank you again and we look forward to have you back.

DeWayne Grann
General Manager
Bell Tower Hotel
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Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Can't get any more convenient”
4 of 5 stars Reviewed 21 January 2012

While visiting the University of Michigan, I wanted a hotel where I could park my car and walk. the Bell Tower fit that need with it's convenient location, right across from the Central Campus Bell Tower, no worries... it doesn't ring at night, and it's free valet parking.
The staff was incredibly helpful and friendly. Some of them are students at U of M, so they are more than happy to help you with any questions you may have about the campus. Sadly I didn't get the name of the friendly, hard working woman that was there during the free breakfast in the morning.
The down side to this hotel is that it really needs to be renovated. Not the rooms so much. The beds were quite comfortable. But the bathrooms look like they haven't been touched, except for cleaned, since 1968.
Having that said, if my son chooses U of M, this is where I will stay while visiting.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask LMayNev about Bell Tower Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belltowerhotel, General Manager at Bell Tower Hotel, responded to this review
23 January 2012
Thank you for your review. I am extremely happy to hear that our service was excellent. We really pride ourselves in the service we offer, not just our location. You are correct, we have redecorated our rooms but are in the midst of renovating the bathrooms. We completed half of the bathrooms and are going to complete the next phase this year.

We are mocking up amenities like in-floor heating, foot warmers under the counters, towel warmers and even televisions in the mirrors.

Again, thank you and best of luck to your son and his decision!

Regards,

DeWayne Grann
General Manager
Bell Tower Hotel
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Los Angeles, California
1 review
1 helpful vote 1 helpful vote
“Sorry Bell Tower...but you asked me to review.”
3 of 5 stars Reviewed 15 December 2011
1
person found this review helpful

Stayed for 4 nights. Had to ask for maid service to make up my room everyday, because it wasn't done by 3:00. They did not replenish coffee that was used, had to call down for it. Internet did not work for 24 hours of my stay. Hot water took 15 minutes to get in the shower (what a waste). The sheets did not fit the bed properly and they were all detached and a mess throughout the night. The heat in the room was either really hot or off! All in all...the Bell Tower has one thing going for it...LOCATION!

  • Stayed December 2011, travelled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask travelforfun429 about Bell Tower Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belltowerhotel, General Manager at Bell Tower Hotel, responded to this review
3 January 2012
Thank you for taking the time to write a review. I apologize your room was not cleaned until 3:00PM. I have reviewed this situation with our housekeeping manager and our policies were followed. Although, we could have improved your situation by making a note in your folio to clean your room earlier throughout your stay.
We are also renovating the other half of our bathrooms this year which will resolve the hot water issues you experienced.

Again, I am sorry for your experiences but have reviewed it and will improve in the future.

Sincerely,

DeWayne Grann
General Manager
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Hinsdale, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Nice boutique hotel in excellent location on Michigan campus”
4 of 5 stars Reviewed 14 December 2011

My son and I stayed in the Bell Tower Hotel on a one night visit to the University of Michigan. The location cannot be beat and it's a nice small hotel. Everything was neat and clean and a bit of a through-back (still use keys). They had complimentary valet parking and the hotel staff could not have been more friendly or helpful. A continental breakfast bar was included. Overall, an nice stay. You can walk to everything.

Room Tip: We did not have a view, but really didn't care. You could ask for a room facing the UM Bell Towe...
See more room tips
  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask NDArkie about Bell Tower Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belltowerhotel, General Manager at Bell Tower Hotel, responded to this review
29 December 2011
Thank you for your kind words about our complimentary amenities. I still love the feel of a metal key in my hand. I know that is not standard now a days but we always look for ways to have higher standards than other hotels in Ann Arbor.

Thanks again!

DeWayne Grann
General Manager
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Additional Information about Bell Tower Hotel

  • Bell Hotel Ann Arbor
Address: 300 South Thayer Street, Ann Arbor, MI 48104
Price range (per night):* INR11,202 - 14,100

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