Drove to Ann Arbor for a graduation event and my wife booked lodging at "A Victory Inn & Suites 3750 Washtenaw through Orbits for $155. There was broken glass in the parking lot, the door knob on door for the stairs separating the first and second floor was off making it difficult to use the stairs, everything in the room was sticky and unclean, the bathroom sink drain was completely blocked, the shower controls did not work making it difficult to control water temperature, the air conditioning unit was plugged into a wall outlet that had no recepticle plate cover, and the bathroom towels were the size and weight of a kitchen towel.

It was so bad that we simply took a shower and left staying a total of about 30 minutes. When I complained at the desk the employee had absolutely nothing to say and I got the distinct impression that this is a daily occurance for this place. I intend to complain to Orbitz, the Michigan Health Department, and the BBB. Disgraceful that this place is even open.

For an older hotel, not bad, carpet tears in hallways. But the room, not bad, clean, plenty of towels (good thing too). Jacuzzi was great, plenty of hot water, roomy. I tried to get ahold of the front desk @7:30 p.m. for a wake up call and didn't reach anyone. Tried 3 times. Could not get internet, desk clerk did not know how to help me, referred me to the tech people 877-734-8025. Tried 3 times and the line was always busy. Said screw it and went to bed had an early day. Got up at 11:30 to use bathroom and the sink faucet fell off in my hands. Said screw it, and went back to bed (I hadn't been feeling well). I didn't want a repair man coming into my room at that hour or having to gather up me stuff in the middle of the night. I ended up brushing my teeth leaning over the bathtub. When I complained to the front desk re: these 3 issues, he was very polite and gave me $20 off my bill (only after I argued), and suggested he read the reviews on their hotel that they might learn where to make improvements, because it has such a very low rating. I stayed there because it was close to the Ann Arbor V.A. hospital. Might drive the extra distance next time.

The mattress was sagging in the middle, lamp next to bed had wiring showing, hot/cold faucet was mislabeled, carpet was dingy, bad smells, dresser had old cigarettes and trash in drawer, bathroom floor was sticky, soap was so old it broke first time we used it. As for breakfast, I could do better dumpster diving. Heater cover was coming off and towels were so worn that it might have been better to use toilet paper to dry off. Shower was not too bad and the staff was kind of friendly. Next time I will sleep in my car.

When I checked in and first went to my room, I found that there was no iron in my room and went down to ask for one--they felt so bad about that little thing that they upgraded me to a king suite with a jetted tub!

It's an older hotel, for sure, but great service, clean, and a great location. Paid almost nothing for it, so I definitely can't complain given how accommodating they were.