As an American who lived in Chile for many years, I can say without a doubt this is one of the best hotels in Chile. The rooms are spacious and all have great views. Ask for a room on the third floor for double balcony facing ocean. Great restaurant even if a bit over-priced. The location is unbeatable.
My only complaint is that they use an outrageous exchange rate when fixing the bill. Make sure to clarify this when you check in and always have your passport handy to avoid VAT.

Pricing: Varies wildly. You can get offers on the internet that make this hotel a great deal. But the rack price is ridiculous.

The Setting: The casino and hotel literally ARE the heart of Viiña del Mar. Therefore, here you have the feeling of being in the best possible place and also have many good restaurants and shops nearby.

The Views: Spectacular ! All rooms have huge sliding doors that open onto a panoramic vie of the garden and ocean.

The room: Very generous, with a tasteful marble bath, a king sized bed and plenty of space. A few problems, though: There was only one chair, which is kind of awkward if you ordered room service. Also, the air conditioning was extremely noise, it felt like sleeping on a plane. After we complained, it was shut off and we didn't miss it at all. Could be a problem in summer, though.

Room Service: One of othe highlights of the hotel. Very fast service and very tasty food at very reasonable prices. One night we ordered pizza for the kids, the other night a steak, and both were delicious.

Breakfast: There is a buffet in one of the second-floor restaurants. Correct, but on the small side, considering the size of the hotel.

The top-floor spa: The views at sunset are unbeatable, and the water is warm. That's about it, because there many small problems that tell you that the staff have no clue about how to run a hotel spa. They would open windows, and the draft was unbearable outside the water. Every day, between 6 and 8 pm there was a water aerobics class with loud music and a shouting instructor. Very tasteless.

Parking: Extremely easy and safe. There´s an elevator that leads directly from the parking floor to your room floor. Super practical and free if you stay at the hotel.

Childcare: A disaster. WE had high hopes for this, becauseour kids (6 and 3 years old) make fine dining next to impossible. But the childcare facility was full of game machines that are mean for teenagers, with loud explosions, gunfire, etc. We were expecting a separate space for smaller children with crayons, blocks, etc. It did not exist.

In summary, a hotel that could be five stars if management had a better idea of what five stars mean.

Best hotel on the coast, beautiful building, rooms and public areas, outstanding restaurants (casual and formal), amazing top floor spa and pool. Casino on site. Room included free internet, free breakfast (excellent) and free use of spa (great deal). Numerous restaurants in close proximity to the hotel. Booked 6 months early to get a lower room rate.

This is one of the best hotels I have ever stayed in. The location is perfect, the food in both restaurants is fantastic, the staff is wonderful. I go once a year to this hotel and the staff remembers me from year to year! Every room has a view of the ocean.