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Symphony Hotel Apartments – reviews, photos

24 B St | PO Box 125335, Dubai, United Arab Emirates
Hotel amenities
Symphony Hotel Apartments
Ranked #238 of 434 hotels in Dubai
4.0 of 5 stars 20 Reviews
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20 reviews from our community

    Trip type
Traveller rating
    7
    9
    2
    1
    1
Date Rating
Makati
1 review
“My Dubai Home....”
4 of 5 stars Reviewed 2 March 2011

My stay in Dubai for 5 years was very memorable and that includes the time that I have spent in Symphony Hotel Apartments. How can I forget? Every corner of Room 610 is unforgettable. I considered it as my own house. Every Thursday night, I am booked there for a couple of months - same room, same place. I had so much fun with my friends... Party! Party! Symphony is really comfy, cozy and clean. The staffs are also friendly and accomodating. And the location? It's a plus!

  • Stayed April 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muscat Governorate, Oman
Reviewer
3 reviews 3 reviews
“Good hotel with Good location”
4 of 5 stars Reviewed 4 July 2010

I have done the booking through corporate a/c So upon my check-in they upgraded me to nice room on higher floor, with same rate. Good enough parking available for hotel customers. Morning breakfast was OK. Rooms are clean, Bathroom and toilets were clean and nicely designed. Resturants, Coffe shop, Grocery shops all are in walkable distance. Metro station is about 5-10 min walking distance. Burjuman mall is also close enough. DVD player was not working in my room. Swimming pool is close after 6-7 PM which is dissapointing.

  • Stayed November 2009, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Great hotel”
4 of 5 stars Reviewed 7 June 2010
1
person found this review helpful

Travelled in a group of 5 and stayed in one of the three bedroom suites. Rooms were of a good standard with full facilities and definitely worth the money paid.

Rooms were of a good standard with full facilities and definitely worth the money paid.

Very near to one of the big malls and several eateries.

Nice but small roof top pool.

Downside would be the hotel restaurant which only did Indian breakfasts, which would not have been too bad however as we were working in India it was the last thing that we wanted to have!

  • Stayed February 2010, travelled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Yackandandah
Top Contributor
66 reviews 66 reviews
Reviews in 50 cities Reviews in 50 cities
66 helpful votes 66 helpful votes
“Huge apartment in a very good location”
4 of 5 stars Reviewed 1 April 2010

I did a lot of research before deciding on the Symphony apartments. These apartments represent very good value for money in a city where the accommodation is quite pricey.

You can actually walk into the old city from Symphony, although nobody seems to walk in Dubai and the apartments are massive. The furnishings are also good although slightly dated (by that I mean no flat screen TVs for example - now I AM being picky).

The staff are helpful and you can arrange tours if you wish to through the front desk. It's not a resort style place but it is value for money.

  • Stayed November 2009, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai, India
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Terrible service....”
1 of 5 stars Reviewed 7 January 2010

Went to Dubai for New Years with family. Read the reviews on Trip ADvisor & chose this hotel even tho it was expensive. didnt get booking for first 2 days so stayed at Holiday Inn Express Jumeira (see review) & then shifted to this hotel wher we spent 6 days.

From the time we entered the foyer, we knew it was a mistake changing hotels! The ambience was very local, not like an international hotel chain. We reached at about 1.30pm. We had booked a 2 bedroom executive suite. They said the room was not ready but would be in 10 mins, so we waited in the foyer. The 10 mins lengthened to 2 hours & finally they said our room would get ready only at 7pm (official check in time is 2pm) so instead they gave us a 1 bedroom apartment for the time being. we took it to avoid wasting time. even when we got back at 7.30 pm the room was still not ready & we had to wait till 8.30pm to finally get a half cleaned room. (when we requested a late checkout time they said our "recorded" check in time was 3pm & so we wud be charged for the late checkout. we had to remind them of the sequence of events before they agreed)

even after getting the room, service didnot improve. the washing machine & dryer didnt work. there was no ironing board, no tea-coffee maker, the television had only 5 local channels, no dvd player as mentioned on website (http://www.symphonyhotels.ae/facilities.html). The only 2 good things were the location of the hotel & size of the apartment. Kitchen was ok, but vessels were a lil less. Main problem was hygiene. We washed all the vessels ourselves since they all looked dirty. even the bathrooms were not too clean. the curtain rod in the shower kept fallin on our heads!

most disappointing was the breakfast however. the website clearly mentions multi cuisine buffet incl pastries, salad & sandwiches. The actual spread was pathetic. only cornflakes (not even a choice between 2-3 cereals), tea & coffee (sugar was lying open, who knows how hygienic it was) some cut fruit (unceremoniously dumped in a plate), white & brown bread slices, 2 non vegetarian dishes (chicken & boiled egg) and 2 vegetarian dishes (roasted peas/boiled corn/parathas with potatoes) the food looked & smelt awful & the first 2 days we did not even touch it.

My list of complaints can go on & on... but this is the general gist. Avoid Symphony to have a good holiday!

  • Liked — Location
  • Disliked — Staff, service & breakfast
  • Stayed January 2010, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fatima harun, PA to the GM at Symphony Hotel Apartments, responded to this review
16 February 2010
Dear Guest, Thank you for your feedback we have read all your comments and all your issues were taken into consideration.
The hotel is situated in Old Dubai close to historic museum and local shopping facilities. You find the hotel apartments local because you are comparing the façade to an international hotel. I agree that the check-in time is 2 p.m. but unfortunately for some reason the previous guest did not vacate the room intended for you on time, so we decided to give you a temporary room for you to freshen up.
The washing machine and dryer are working. The ironing board is available upon request. We have variety of channels to cover for all guests and I am surprised that you only found 5. Your vessels were washed prior to your check-in.
Your breakfast concerns were forwarded to the F&B dept and they are currently expanding the buffet menu and have already added extra items.
Both myself and the staff at Symphony strive to provide the highest level of service to our guests. While we do not necessarily agree with all of your criticisms we do understand and agree that you endured inconveniences during your stay and for that we are truly apologetic. We would like to invite you back to our hotel preferential in your next stay to Dubai so we can make your stay pleasurable.
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Symphony Hotel Apartments Also Known As

  • Symphony Hotel Dubai
Address: 24 B St | PO Box 125335, Dubai, United Arab Emirates

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