Learn from my mistake... I had to book a room in Dubai but was "late" as I booked 7 weeks ahead of time using Expedia, the 4 star Tamani Hotel Marina. Normaly I take a Marriott but the Tamani was only a 3rd of the price and I thought to smart. Reading the rates at the Expedia I should had have doubts as a +/-20% complained at a 4/10 while others reported roughly 8/10, my mistake to believe the last group.
The receptionists are all lovely but not really smart/honest. Knowing the negative rating from a few guests I told them I would not be pleased with a room they stayed in. That was not the case they told me, but what they gave me?
Room 301, white stone dirty floor, I think 15 square meter bedroom and 6 in the bathroom. Airco blew air but not cold, separate water heating system for the shower, noisy above imagination. I thought not to complain and just enjoy this hell hole however the whole night I could hear people so clearly if they where next to me. Also they where working with loud machinery and I could hear cars. On top of that the smell of food, the whole night! The morning after I complained and asked another room but sort fully booked. Night number two, same story and I stated my Indiana Jones adventure on floor #3. At 11pm I found out that my floor was next to a big separation door and behind this unlocked door in the hallway there was a car parking....it seemed that the first 3 floors of the building where originally build as a car-park but they changed that to rooms however not all. Dangerous, against any safety regulation I can think of and not the last not really a comfortable location for any guest you would say? I ventilated my anger to the reception desk but no way that I got another room, fully booked sir! Next morning I complained again and asked for the duty manager, not on duty, sorry sir please call us after 9. So I did but after 15 minutes talking to every member of the reception desk they understood I was not pleased and got the director on the phone. He apologized and arranged to provide me another room on the same floor. #326, same price but 50 sq. meter, clean, airco that works and close to the emergency exit what I asked for before I even booked as I have a hotel fire experience.
So what did we learn? Always take a hotel from a known global chain, Marriott or Hilton has a high standard and corporate control. It helps to complain and keep on doing that until they solve the problem. If people are spending time writing a negative review there is a reason, trust me!!
Room Tip: Skip the complete 3rd floor or even better, skip this hotel!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC