Checked in. Went to room. Found the furnishings to be old and worn. Decided to stay at least the night. Asked the desk for a room service menu, got a pizza delivery menu. Okay don't need that. Asked for a method to hook up to the internet. "Oh, you need a data cable!" "Well send you one." It arrived and couldn't hook up. "We'll get your another". They did. An hour later. The desk chair was old, worn to the point past use. Requested another. Was told they didn't have anything else. Went to the lobby, pointed out that there were acceptable chairs int he lobby, restaurant and meeting rooms. "Oh, let me call the night manager". "Well, yes. We'll delver one to your room!". Avoid this hotel unless you're desperate!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 February 2012
Dear oldfatfella,
Thank you for having taken a moment of your valuable time to write a review regarding your experience at the Holiday Inn Express Dubai Internet City.
Your comments are extremely valuable to us, as we continue to strive towards improved services and facilities offered to our guests. I am sorry that your experience did not meet your expectations.
I'd like to inform you that we'll start changing our furniture and installing WIFI in all the hotel areas and many other positive changes.
We are definitely looking forward to welcome you again; assuring you will find a change into the better.It will be my pleasure to oversee your accommodations.
Thank you again and kind regards,
Walid Khaled
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC