Dear Lird5

Thank you very much for your comments with regards to your stay at my Landmark Hotel in Baniyas Square in Dubai, especially with regards to my Management Team and my staff and the overall cleanliness of our Hotel.

With regards to Location, yes we are based very much in the Business hub of Dubai where a lot of our guests are here on business with very easy access to the souks, however we do find more and more holiday makers staying with us as we do offer shuttle bus service to all the leisure destinations like the beaches, the Dubai Mall and all the tourist attractions. When the metro station begins, Baniyas Square will be an even easier location to get to.

I have passed on your comments regarding our Breakfast to our Head Chef and we continue to improve in this area. We believe our buffet to be the best in the area, as most of our guests truly enjoy the variety we serve as well as the quality.

We certainly look forward to welcoming you and your family back to one of our Landmark Hotels in the near future.

Kind Regards

Mark Gillings
Chief Executive Officer

Dear Afrobabe

I am most concerned to learn that you did not enjoy your stay in September at our Landmark Hotel in Baniyas Square. I would firstly like to take this opportunity and apologize to you for the way you have been treated, this I must say is totally out of character for my team as we at Landmark Hotels pride ourselves on our customer service, clearly this time round we have got it completely wrong, rest assured your comments have been passed on to the Hotels General Manager and definite action has been taken in regards to this matter.

With regards your comments about your room being dirty, I have discussed this matter at length with the General Manager and Housekeeping Manager and a re training program has been put in place for this kind of incident never to happen again.

I would very much like to discuss your experience with you in person. My name is Mark Gillings and I am the Chief Executive Officer of Landmark Hotels and Suites, and
I can be contacted on mgillings@landmarkhotels.net. I hope to have the chance to speak to you as we do take all feedback very seriously.

Once again I would like to take this opportunity and apologize on behalf of my entire team with regards to your stay.

I look forward to hearing from you soon

Kind regards

Mark Gillings
Chief Executive Officer

Dear HeavenlyAngel2219

Thank you very much for your comments with regards to your stay at my Landmark Hotel in Baniyas Square in Dubai, especially with regards to my Management Team and my staff and your experience in our Restaurant.

It is always pleasing for me to see that my team has made sure our guests needs and expectations have been met and exceeded. Ambrose and his team always take pride in there service and presentation of all our food dishes in the Restaurant. It is also very pleasing to see that all the hard work that is put into training by Ambrose and our Head Chef is paying off and I will certainly pass on your kind comments to Ambrose and his entire team.

We certainly look forward to welcoming you and your family back to one of our Landmark Hotels in the near future.

Kind Regards

Mark Gillings
Chief Executive Officer

Dear Beakyfish

Thank you for your comments with regards to your stay at my Landmark Hotel in Baniyas Square in Dubai, I am sorry to hear of your disappointment.

With regards to Location, yes we are based very much in the Business hub of Dubai where a lot of our guests are here on business, however we do find more and more holiday makers staying with us as we do offer shuttle bus service to all the leisure destinations like the beaches, the Dubai Mall and all the tourist attractions.

I have passed on your comments regarding our Breakfast to our Head Chef and we will certainly look to improve any short comings we may have in this area. I would like to think your disappointment at Breakfast was a one off, as most of our guests truly enjoy the variety we serve as well as the quality. We usually receive very positive feedback from our guests in this area.

I am very pleased to hear that you found my staff friendly and were there to meet your needs we pride ourselves on our customer service, however I am still very disappointed you left unsatisfied.

I would really like the opportunity to change your opinion on my Landmark Hotel and your stay.

Please feel free to contact me on mgillings@landmarkhotels.net and we could discuss this further

Once again I am sorry you left disappointed but hope in the future you would be willing to give us another try.

My team and I look forward to welcoming you back to the Landmark Hotel very soon

Kind Regards

Mark Gillings
C.E.O.
Landmark Hotels and Suites