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Villa Rotana - Dubai – reviews, photos

4.0 of 5
Sheikh Zayed Rd | next to Mazaya Centre, Dubai 118737, United Arab Emirates
Hotel amenities
Villa Rotana - Dubai
Villa Rotana - Dubai
Villa Rotana - Dubai
Villa Rotana - Dubai
Villa Rotana - Dubai
Villa Rotana - Dubai
Ranked #45 of 434 hotels in Dubai
4.5 of 5 stars 100 Reviews
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100 reviews from our community

    Trip type
Traveller rating
    57
    37
    6
    0
    0
Date Rating
Karaganda, Kazakhstan
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
“Nice hotel, friendly and helpful staff”
5 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

We stayed here for 7 days from Jan.30 to Feb.6, and truly enjoyed our experience! The room was very large and equipped with all the kitchen faclities, our queen bed was very comfortable, too. Breakfast was plentiful, and all the Bodylines facilties were of very high class. And all the staff members were very helpful and tried their best to make our stay enjoyable. The concierge advised us of a very nice Moroccan restaurant (located at the Shangri La hotel) and made a booking for us. Whenever we would come with shopping bags (the Dubai Mall is only one metro station away from Villa Rotana) he helped us carry our bags to our room.
So if you need a nice, quiet and modern hotel close to downtown Dubai - Villa Rotana would be a great choice.

Room Tip: Take a classic sudio with windows facing Burj Khalifa
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaRotana, General Manager at Villa Rotana - Dubai, responded to this review
14 February 2012
Dear TripAdvisor Member, Greetings from Villa Rotana. We are delighted to learn that you enjoyed your stay with us. It is truly rewarding for myself and my team that we have met your utmost satisfaction and expectation. Your valuable comments have been shared with our team. Thank you once again and we look forward to welcoming back at Villa Rotana in the very near future. Best Regards, Mr. Kinan Al Ghraoui, General Manager.
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Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
“Again good choice with Rotana villa ( rotana group )”
4 of 5 stars Reviewed 10 February 2012

Very nice , clean and spacious room , with kitchen , fridge and design living room .....Always in Dubai i choice Rotana group and always happy .....
The staff always try to help you , and the breakfast with all the options and fresh product ...Don't be scare for booking this hotel .....

the metro is 250 m walk and Burj khalifa only 15 mn walk if you not too leazy or not to hot outside ....

So many Rotana hotel in Dubai , very serious group .......

Room Tip: Of course with Burj Khalifa tower view , but not sure if noise or not !!!
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  • Stayed February 2012, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaRotana, General Manager at Villa Rotana - Dubai, responded to this review
12 February 2012
Dear Trip Advisor Member,

Thank you for posting your wonderful review on Tripadvisor. It is delightful to learn that you enjoyed your stay with us. Your feedback has been shared with our team. We look forward to welcoming back on your next visit.

Best regards,

Kinan Al Ghraoui
General Manager
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Adelaide
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“The staff create a happy memory of Villa Rotana”
5 of 5 stars Reviewed 7 February 2012
2
people found this review helpful

My family stayed for 4 nights in January on our first trip to Dubai. It was the staff who made this place so special for us as they consistently provided friendly and considerate hospitality every day we were there. The rooms were clean and beds comfortable (which we are very fussy about), the location was very handy to the Dubai Mall, which we accessed with a taxi as it was just easier than getting across the busy main road. The taxis are so cheap and readily available as soon as you walk out the door that this was never a problem.
Breakfast was delicious and plentiful, and one night when we had dinner we were very impressed with the meals and service as it was out of their ordinary serving times. They were very accommodating, even to ensuring we had a good breakfast before leaving quite early even though they were still setting up. Nothing was too much trouble, I was particularly impressed with Annas who was just wonderful and will always remember his smiling face when I think of Villa Rotana.
Other positives were that it was quiet and we slept well; the pool was warm and clean; and check in and out was easy. Only negative was that the roll away bed for our son was very hard, but we sorted this out ourselves by using spare pillows to line it and he was very happy.
We would stay here again without hesitation and would like to sincerely thank the staff for making our first stay in Dubai a positive experience.

Room Tip: There are only 4 floors to this hotel, my family used 3 rooms in different locations and we were hap...
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  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaRotana, General Manager at Villa Rotana - Dubai, responded to this review
9 February 2012
Dear Trip Advisor Member,

We are pleased to know that you enjoyed your stay with us and were happy with our services and facilities. You are welcome to come again for another memorable experience at our hotel.

We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments by our valued guests we will be able to do so.

I have also noted your appreciation to all staff who I'm sure will be mostly pleased to receive your kind gesture.

Once again Thank you and looking forward to having the pleasure of welcoming you once again to our Hotel in the near future. Rest assured that we would continually provide you with the best services and personalized care at all time.


Sincerely,

Kinan Al Ghraoui

General Manager
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New York
1 review
“Not the most comfortable rooms...”
3 of 5 stars Reviewed 3 February 2012

Good:
-Very clean
-Spacious living room & Kitchen
-Good location for Dubai Mall
-Close to Metro
-Breakfast was decent, but not excellent.
-Service was excellent, staff was very polite and helpful.

Bad:
-Twin beds were very uncomfortable and small (note: we were charged 100aed more per night for switching from King to twin room)
-Room size was pretty small
-Internet is very expensive (20AED / Hour )
-Sauna/Jaccuzzi/Steam room were very poor (barely working)

I wouldnt stay here again simply because of the comfort of the bed was too poor. Next time I would recommend staying near Dubai Marina/ JBR.

  • Stayed February 2012, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaRotana, General Manager at Villa Rotana - Dubai, responded to this review
5 February 2012
Dear Trip Advisor Member,

Thank you for your comments and we highly appreciate your feedback as this allow us review our service and facilities and only through comments we will able to do so.

I would like to sincerely apologize for the inconvenience we have caused you during your recent stay here in Villa Rotana. We have taken a good note of its content and we shall address and discuss all matters with the team to prevent similar problems occurring in the future.

We deeply value our relationship with you and committed to providing you the highest level of service.

I hope that despite your experience you will still afford us a chance to serve you again.

Sincerely,

Kinan Al Ghraoui
General Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Excellent hotel but.....”
4 of 5 stars Reviewed 21 January 2012
2
people found this review helpful

We stayed here for a couple of nights and found it to be an excellent hotel. The staff were wonderful, the rooms were clean, modern and comfortable. The location is not bad, very close to the metro, and close enough to other attractions to ensure that taxis were not expensive.

The breakfast was also fantastic. The rooftop pool was very nice, and there are great views of the Burj Khalifa.

The only downside is that the internet is not included. We have been on a 5 week vacation in the UK, Europe and Middle East, and this was the only accommodation we had where we had to pay for internet access. The cost was AED80 (slightly more that USD20) for 24 hours.

The hotel is great, and the service was good too, but I think that this aspect, ie having to pay for internet access will be a deal breaker for many.

In any case, thanks for a great stay.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaRotana, General Manager at Villa Rotana - Dubai, responded to this review
23 January 2012
Dear Trip Advisor Member,

Thank you for your review and we are delighted to hear that you have enjoyed your stay with us.

I have taken a good note of your comment and will review the same at the earliest.

Once again Thank you and looking forward to having the pleasure of welcoming you once again to our Hotel soon.

Sincerely,

Kinan Al Ghraoui
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Additional Information about Villa Rotana - Dubai

  • Hotel Rotana Dubai
Address: Sheikh Zayed Rd | next to Mazaya Centre, Dubai 118737, United Arab Emirates
Price range (per night):* INR6,105 - 15,739

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