We had an absolutely fantastic time in Dubai and the highlight was our stay in The Grosvenor House Hotel. This hotel is out of this world in terms of comfort and level of service. We stayed in a fabulous junior suite with views of the marina and the most comfortable beds imaginable. B'Attitude (the spa) in Tower 2 is wonderful, the pools are great and we also used the shuttle service to go to the beach.
The Buddha Bar for style, cocktail, sushi/sashimi and people watching was so much fun and the Skyview Bar was good too. Staying Club Level / Level 5 (Tower 2) is a MUST; buffet breakfast, lunch, afternoon tea and evening food/drinks reception is all included. We have stayed concierge level in 5 star hotels in Las Vegas and New York but there is no comparison with this hotel. Every single member of staff is an asset and the Management should be commended. From the time we were met at the airport and escorted to our waiting car (BMW) to take us to the hotel, the service was exceptional. We thoroughly enjoyed ourselves in Dubai celebrating a special birthday (the hotel knew this and beautiful flowers, cake and wine were waiting for us in the room when we arrived, i am only sorry that because we were both so tired, we forgot to take a photo!) and we look forward to going back to this wonderful hotel.

I booked 6 nights at The Grosvenor House on the recommendation of a friend for my wife’s 50th birthday. From the time of our arrival at the hotel to our leaving, the service, courtesy of the staff, the efficiency, the rooms, facilities and attention to detail with anything to do with our stay there, can only be described as outstanding. Two staff in particular made our stay even more memorable, that being Marina who was head of guest services, and Curtis who served at the Retreat pool, who’s people skills and customer service skills can only be described as exceptional. The hotel is perfectly located for access to almost anything you want to visit in Dubai, and complimentary access to the nearby sister hotel Meridien Beach is a special added bonus. Also the hotel offers a fantastic selection of bars and restaurants that should more than suit the most diverse of palates, and for those with high levels of energy, I strongly recommend a visit to the Buddha Bar after 11pm. Through my work I have stayed at some of the finest hotels in the world, and I can honestly say without doubt that the experience at The Grosvenor House, Dubai beats them all. We can’t wait to return!

We booked the Grosvenor House as our base from which to explore Dubai in preparation for a potential move out there and am very glad we chose this hotel. We had heard about the great service in Dubai but were blown away by the exceptional service we received from the staff at this hotel. Our overnight flight meant that we arrived early so we asked if an early check in was possible. Unfortunately it wasn't which was completely understandable and when returning from our walk, we were given a lovely room, bigger than we had expected, a letter of apology and a big bowl of fruit to make up for it which was completely unexpected and wonderful!

Our stay could not have been more comfortable, the staff were all so friendly, not to the point of being over the top but we just really felt welcome in the hotel during our stay; hard to explain how they did it but I would define it as perfect service.

We went for the Tower 2 premier rooms in order to be able to use the lounge and we're so glad we did. We've used lounges before in hotels and this by far was the best. The food was amazing and plentiful, the bar service in the evenings was also fantastic, as was the lounge manager who was so friendly and made us feel so welcome on each visit.

We also used the Royal Meridien facilities which was a big plus.

We had a meal at Toro Toro restaurant in the hotel which we thought was overpriced for the quality of the food, a real shame.

Buddha Bar was great for drinks and we also enjoyed the Embassy club, so great to have so many options for a night out within one hotel.

Although we are big fans of the Four Seasons chain, our stay at the Grosvenor House really set the standard regarding luxury and in particular excellent, friendly service.

This is one of our preferred hotels in the whole world. After several stays we are unable to find anything wrong. This is one of these rare, very rare, places where you would want to go and stay for no other reason than just staying there. And never leave the premisses during your stay. In fairness I think you will have you noticed that about everything negative reported here at Tripadvisor about this property has to do with Dubai more than with the hotel itself. Dubai is a very special place, alien and strange to most and can sometimes be perceived to be quite inhuman, we can certainly understand (but don't agree) that one can hate it but if so we believe it's even more merit to Grosvenor House to succeed to make it desirable to stay there.