I stayed here with my family during our stay in Dubai. The Indian staff on the first day were very nice but it all went downhill from there. The rest of the time we had to suffer with a Filipino drag queen who acted liked we owed her/her/it (??) a living. In short the service from that person was: "if you don't like it shove it!".
The apartment was dusty, mouldy, dirty and simply not appropriate for a family with young children or anyone with a pulse for that matter! The whole floor stank to high heavens of I don't know what so we requested a move to another room. We informed the staff that we would be out all day and back late and they said that they would move our belonings to the new room.
When we got back with 3 exhausted children we didn't have a new room and were locked out of the first one! I had to move all the luggage and carry my 3 kids because her highness was not allowed to leave the front desk and no staff were available.
We paid for a baby cot that never came and when we asked for a refund I was told that there wasn't one! In the end I contacted Wotif through whom I booked the holiday and they quickly settled the matter for me. A quick word on Wotif, I have never been let down by them, they have really good staff and prices!
Even though the location is good and the Indian staff on the first day were also good, I would never recommend this place to anyone, simple as that.
Darren
