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Dubai Grand Hotel – reviews, photos

3.0 of 5
Damascus Street, Dubai 34150, United Arab Emirates
Hotel amenities
Dubai Grand Hotel
Dubai Grand Hotel
Dubai Grand Hotel
Dubai Grand Hotel
Dubai Grand Hotel
Dubai Grand Hotel
Ranked #305 of 434 hotels in Dubai
3.0 of 5 stars 47 Reviews
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47 reviews from our community

    Trip type
Traveller rating
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    14
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Date Rating
Gurgaon, India
Senior Contributor
31 reviews 31 reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
“Good value for money, front desk could be better”
4 of 5 stars Reviewed 31 December 2011
1
person found this review helpful

We stayed at the Dubai Grand for 3 nights. The rooms are spacious and well maintained. The housekeeping staff was very helpful and responsive. The hotel has a North Indian restaurant and a South Indian restaurant. The Dhaba which is the North India restaurant has a good variety of dishes. They also have authentic live Punjabi Bhangra, Gidda and ghazals though the decibel levels are too high and it is very difficult to talk in the restaurant. The South Indian restaurant Nalluketu has a good non veg variety though there are hardly any vegetarian options. the decor of the restaurant is a little too dark and drab though.
The hotel has about 13 joints inclusive of restaurants, pubs, coffee shops and night clubs. The hotel is near Sharjah which will be pretty far from most of the sight seeing and shopping options. The Deira City center is the nearest mall and the trip by taxi would cost about 25 Dh each way.
The only flip side to the hotel is the front desk. They are not very responsive nor efficient. Bell boys are understaffed. We had to wait for 45 minutes for our luggage to be brought from the cloak room. So if you check out early and plan to pick up your luggage later buffer in at least an hour to deal with the hotel staff.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Thane, India
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“excellent ambience & housekeeping”
4 of 5 stars Reviewed 11 November 2011

To stay at dubai grand is great expirience you can certainly enjoy -its very much economical with regards to the facilites it provides plus very good ambience,swimming pool,entertainment channels ,peaceful location

Room Tip: go ahead with a room facing swimming pool
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  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New Delhi, India
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“for easy experience in dubai”
5 of 5 stars Reviewed 9 November 2011
1
person found this review helpful

the hotel dubai grand is an imposing hjotel , they take care of you without you asking them to do specific things, the atomosphere is very co operative and service with a smile. located bang opposite the sunrise hyper mall which takes care of every small need , however the hotel grand takes the cake - an example, during my stay i bought a adapter for my mobile from the mall opposite the hotel , only to understand that hotel would have provided me one gratis. the staff is very helpful, the food is good, i tasted the vegeterian stuff only tho , but it was like stuff from back home in India . from the bell boy to the manager - everyone listens to you and explains everything and does what is needed. - i hope to stay with them again , and hope u do so too. business centre is not prefered

Room Tip: just give your requirements to them , prefer to do so in advance , rooms arenice nice private balcon...
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  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Nairobi, Kenya
2 reviews
Reviews in 2 cities Reviews in 2 cities
“aaaaammmmmhhhhh”
3 of 5 stars Reviewed 30 October 2011

the hotel is not as bad as such but the ral isssue about it is with the service team. they lack the customer care bit which is very vital whan it comes to hospitalty industry. the billeting guys are good very much customer oriented. waitresses are the nightmares of the service team, as much as they are in a hury, they shoild pouse alittle bit and see what the customer is acually expressing. someone to rescue them please.
The rooms are actually good and very relaxing. kudos to housekeeping guys(room stewards).

Room Tip: rooms faceng the roods are abit noisy so better the ones facing the swimming areas
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  • Stayed October 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Osaka, Japan
1 review
1 helpful vote 1 helpful vote
“Charged me for nothing”
1 of 5 stars Reviewed 27 September 2011
1
person found this review helpful

They charged me for WiFi connection which had never functioned at all. First 5 minutes I started but did not get connection, so I claimed the waiter and he said "Try it later". I said okay and tried later, but still no connection so I claimed the front again and here is what they said. "If anything is wrong it had to be reported from 15minutes from the payment, so we cannot refund". I was like what the ----!?

What they did is nothing but the rip off. Service is average, but they made me pay for nothing. It feels horrible, and this reputation is what they get for what they did.

  • Stayed September 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Dubai Grand Hotel

  • Grand Hotel Dubai
Address: Damascus Street, Dubai 34150, United Arab Emirates
Price range (per night):* INR4,570 - 9,084

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