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Marco Polo Hotel – reviews, photos

4.0 of 5
Al Muteena St | PO Box 25570, Dubai, United Arab Emirates
Hotel amenities
Marco Polo Hotel
Ranked #153 of 434 hotels in Dubai
4.0 of 5 stars 122 Reviews
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122 reviews from our community

    Trip type
Traveller rating
    26
    43
    32
    13
    8
Date Rating
Ballachulish, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Splendid Location Great staff”
4 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

We stayed here from 11th -22nd January,2012. We found the staff to be very helpful and always polite and cheerful. The Hotel was very comfortable clean and well maintained. The buffet breakfast was excellent and catered for all tastes. The selection of restaurants in the hotel is varied and in particular the Bombay was one of the best Indian restaurants we have eaten in both for the food and the entertainment.The Palm Grove was good for coastal Indian cuisine and the Chopstix for Chinese food.There are nightclubs and frequent functions going on but we never found them to be noisy or obtrusive.The hotel is situated in a busy part of Deira and there are dozens of restaurants all within 10 minutes walk.The Metro is 5 minutes walk away and an excellent way of getting around.There are two shopping malls within 10 minutes walk and plenty of small shops nearby. The Gardens running along the road in front of the hotel are lovely for an evenings stroll and people watching.Their Polo Lounge is an excellent place to relax and chill out after a days activities.

Room Tip: The Polo suite room we had overlooked the main road and park giving good views of the city and with...
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask JW2507 about Marco Polo Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPHDubai, Vice President at Marco Polo Hotel, responded to this review
16 February 2012
Dear Guest,

Nothing pleases us more than to hear feedback such as yours. From all of us here at Marco Polo Dubai, many many thanks and we look forward to the day when we can welcome you back again.

Sincerely,
Sunil Marya
Vice President
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dar es Salaam, Tanzania
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“A Good Hotel in Deira”
4 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

we stayed there for 5 nights. Good location in Deira with easy access to several restaurants and shopping places. Staff were helpful to make your stay comfortable and tried their best to meet your requests. Room was spacious, clean, modern and well equipped. the only disadvantage is the noise of the planes while the hotel is almost under the air take off route, which not much residents or hotels can avoid.

Over all, it was a good and pleasant stay there.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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MPHDubai, Vice President at Marco Polo Hotel, responded to this review
16 February 2012
Dear Guest,
Part of our company’s core values is to have that “yes I can “attitude. It seems from your review that we have succeeded in this endeavor. Nothing warms the heart more and lightens the labor than the knowledge that we have accomplished our goals.
From all of us here at the Marco Polo Hotel, Thank you and we hope to see you again soon.
Regards,
Sunil Marya
Vice President
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
malaysia
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“COULD BE SO MUCH BETTER”
3 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

This hotel is very miss leading, as from the photographs on the internet it looks very modern, however, looks in this case are certainly deceptive. We booked a Polo Club room, which in fairness the bedroom was large and the beds were very very comfortable, but the bathroom really let the room down. The bath was very small (i am only 5'2) and very scratched and dirty, with mould around the seals, the handrail on the wall was nearly hanging off as was the soap dish, all things really that could be put right with a little elbow grease and a screwdriver.
Also our room on 3 days out of 4 was not serviced until after 3.30 each day not a lot of good when you have been out all day and want to rest in the afternoon.

The food we had on the whole was very good, and the staff were friendly and helpful.

The Polo Club lounge serves complimentary drinks from 6 pm until 8 pm but there is no atmosphere in the place, and no canapés or nibbles (other than dates and nuts) cheese and biscuits, sandwiches, or anything in fact are offered, which i am sure if this was rectified more people would use the facility

We would however not really choose to stay in Deira again as it looks very old and dated compared to other areas of Dubai, and if we are honest we wouldn't stay at The Marco Polo again either.

Room Tip: Choose a Polo Club room on the 4th floor but only if you want the free drinks.
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  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask kaz999Malaysia about Marco Polo Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPHDubai, Vice President at Marco Polo Hotel, responded to this review
16 February 2012
Dear Guest,

It was a pleasure having you with us at the MarcoPolo Hotel and we would like to thank you for taking the time to write a feedback of your recent stay. Our guests comments are one of the key aspects that we rely on to enable us to continually examine and improve our current standards of service.
We are glad that you appreciated our large rooms and very comfortable beds. Thank you also for your kind words on the quality of the food we served as well as the quality of service from our staff. It is comments such as these that makes all our efforts worthwhile. Your comments on the state of our bathrooms however have caused us great concern. Housekeeping Department and Engineering have both been alerted to the issues you have raised and we intend to get to the bottom of this as soon as possible. We sincerely apologize for any discomfort experienced by you.

Once again, we thank you for your kind comments and we hope we have the pleasure of welcoming you back in the near future.

Regards,

Sunil Marya
Vice President
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weymouth, United Kingdom
Senior Contributor
21 reviews 21 reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
“Nice Hotel !”
5 of 5 stars Reviewed 10 December 2011
3
people found this review helpful

This was our first visit to Dubai and we were not disappointed.
We were initially a bit wary as we had heard a lot of stories about the place and what you could and couldn’t do, but providing you are sensible there shouldn’t be any problems and we certainly didn’t encounter any.
The hotel Marco Polo was modern, very comfortable and reasonably close to the airport although directly under the flight path. Having said that the planes did not cause any problem with noise etc. Rooms were well appointed with Kettle (tea & coffee etc supplied), hairdryer, safe (free), Internet access, mini bar and electric window blinds ! (Fun to play with !)
Within the hotel are several eating places, including a so called English style pub (Food and service here were excellent), Indian, Chinese, Filipino and Mexican restaurants also. There is also a Disco/nightclub on the premises but we didn’t use it. We were there on a Bed & breakfast basis and found the breakfast to be excellent with plenty of choice.
All the hotel staff were very attentive, helpful and polite.
Getting around was reasonably easy. There are plenty of taxi’s (Government owned so all taxi’s are metered and reasonably priced) and there is also a Metro system although we didn’t try it. Buses are also frequent and the Hotel Marco Polo runs a courtesy bus several times a day to limited locations.
Would we go to Dubai again and stay at the Marco Polo hotel ? – Most definitely !!

  • Stayed December 2011, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oss, The Netherlands
Contributor
14 reviews 14 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“We had a wonderfull time in Dubai”
4 of 5 stars Reviewed 30 November 2011
2
people found this review helpful

We got a warm welcome with a refreshing drink. We got a free upgrade of our room and the room was available early in the morning. We were 10 nights at this hotel in November 2011.
All the staff is very friendly and helpfull. The breakfast buffet was very good.
We were disapointed about the swimming pool, you have no view, only high walls and just a little bit of sun.
The hotel is located near to the new metro and taxi is always available.
Free shuttle bus to Deira City Centre and to the beach (with towels).

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Marco Polo Hotel

  • Marco Polo Hotel Dubai
  • Marco Polo Dubai
  • Hotel Marco Polo
Address: Al Muteena St | PO Box 25570, Dubai, United Arab Emirates
Price range (per night):* INR3,009 - 9,474

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