I stayed at the hotel for 5 days, it was ok as i did not spend much time in the hotel. i had a gold bracelet in my bags of which got stolen,. i reported it in the morning at the front desk, they told me to wait...i sat for about 15 mins with no responce i told them i am going to have breakfast they shud call me if they need me..i had my breakfast and went back to the reception i asked what was happening they told me they have called the cleaner who was on duty the day before, i asked them what time will he come..they didnt know so i kept waiting with no time frame. unfortunately i was scheduled to go to Al-ain hence i told them should i leave a contact number so that they can call me, the lady said its on they will sort it out. I LEFT..i called back at around 6pm only to be told that they asked the guy and he said he didnt take it....i mean wud a thief say yes i took it???
i realise that i am was not supposed to leave "valuables"" in my room but dubai is known for the safety! i was soo dissapoinnted on how management handled it, i got back to the hotel very late, i met the night manager who didnt have a clue of what had happened he just said it was up to me if i want to call the police???
honestly the hotel shud have better ways of handling these issues....
Bottom line, iwas very dissapointed with the hotel, i will not recommend it nor stay there again
- Landmark Plaza Dubai
- Landmark Hotel Dubai
- Hotel Landmark Plaza
