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Jumeira Rotana – reviews, photos

4.0 of 5
Al Diyafah Street, Dubai 33640, United Arab Emirates
Hotel amenities
Jumeira Rotana
Ranked #61 of 434 hotels in Dubai
4.5 of 5 stars 162 Reviews
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162 reviews from our community

What travellers say about this hotel
  • Great value(4)
  • Hotel taxi(3)
  • Excellent service(3)
  • Gold souk(3)
  • Rooms are spacious(3)
  • Helpful and friendly(3)
Traveller rating
    73
    74
    11
    4
    0
Only show reviews for Family (17) | Couples (45) | Business (27)
Date Rating
Cape Town Central, South Africa
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Great service”
5 of 5 stars Reviewed 14 February 2012

Arrived at the hotel very early just after 6am and was greeted by a very friendly porter.
Was informed of the midday check in but that did not bother me as I already knew the policy and I was quite happy to sit and people watch. Staff behind the counter were polite and very friendly. Everyone entering the foyer (foyer was spotless) was greeted and a taxi sorted out immediately. A short wait later and I was informed that they had a room ready for me and that I could check in early.
Rooms were clean and spacious. Bed was huge and comfy and rooms were very quiet. I did not make use of the pool, spa and other amenities the hotel had to offer.
Buffet breakfast was plentiful and quality very good.
I could not find any fault and I would definitely stay there again.
I found this hotel good value for money.

Muhammed at reception was pleasant and very helpful and makes this more than just a 4* hotel.

  • Stayed February 2012, travelled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask always-l about Jumeira Rotana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeiraRotana, General Manager at Jumeira Rotana, responded to this review
14 February 2012
Dear always-I,

Thank you for choosing to stay with us at Jumeira Rotana Dubai and for such a gratifying review.

I am delighted to learn that your stay with us had been a thoroughly enjoyable one and you will come back again to stay in our hotel. Your positive comments will be shared with all the employees of the hotel and your nice gesture will be passed on to our Reception staff Muhammed.

It is our goal to maintain the highest standards of service to all our guests and we really appreciate your feedback. Once again, thank you so much and we do hope to have the pleasure of welcoming you back to Jumeira Rotana Dubai sometime in the near future.


Yours sincerely,

Hani Mansour
General Manager
Jumeira Rotana Dubai
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Johannesburg, South Africa
Contributor
18 reviews 18 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“good for business”
3 of 5 stars Reviewed 7 February 2012

Good hotel for a business visit. Location is not great. Bathrooms little outdated, but it is clean and comfortable.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 6 more reviews by Lynn0416 for Dubai
Ask Lynn0416 about Jumeira Rotana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeiraRotana, General Manager at Jumeira Rotana, responded to this review
8 February 2012
Dear Lynn0416,

Thank you for choosing to stay in Jumeira Rotana on your recent stay to Dubai.

Likewise, thank you for your feedback as it through comments such as yours that we are able to improve our services and facilities.

We do hope to have the pleasure of welcoming you back to Jumeira Rotana Dubai some time in the near future.

Yours sincerely,

Hani Mansour
General Manager
Jumeira Rotana Dubai
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London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Good overall”
3 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

Been to Dubai many times and stayed at a variety of hotels. This one was good, functional and clean. 2 things that disappointed me - First was that service was slow. We asked for extra pillows and some ice and had to call about 3 times before we got what we had asked for. Room service however was fast!
Secondly the Boston Bar on the ground floor was not the best. It is great for guys if they want to watch sport but for 2 girls in for a drink it was not the best place at all! Some reviews say that they really enjoyed it however we were two women travelers ( in our 30s) and found it to be a bit of a pick up joint!
Rooms were lovely, pool was good and the location was great. I would deffinately stay there again but i would avoid the Boston bar unless that is what you are looking for!

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Jena377 about Jumeira Rotana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeiraRotana, General Manager at Jumeira Rotana, responded to this review
7 February 2012
Dear Jena377,

Thank you for choosing to stay at the Jumeira Rotana Dubai.

First and foremost, please accept my sincere apologies for all the inconveniences you experienced during this visit and I assure you that all necessary steps are being taken to ensure none of our guests face a similar situation.

It is our goal to maintain the highest standards of service to all our guests and it is only from feedback such as yours that we are able to improve our facilities and services.

I look forward to welcoming you again at Jumeira Rotana Dubai!

Yours sincerely,

Hani Mansour
General Manager
Jumeira Rotana Dubai
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Douglas, Isle of Man
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Good Value & Great Service”
5 of 5 stars Reviewed 31 January 2012
2
people found this review helpful

Was looking for a reasonably priced hotel for my first stay in Dubai & booked Jumeira Rotana after the travel agent suggested it. If you go to Dubai, make sure you book airport transfer with it - the last thing you want is to drag your bags through desert heat.

Arrived at the hotel very early (about 8am) but still got to check in after just a short wait for a room to be readied - was invited to have breakfast in the meanwhile, which was a good start to the stay.

Rooms are clean and spacious, staff very friendly & helpful and I really can't fault the place at all. Breakfast buffett is plentiful and quality very good. Bed is huge and comfy and rooms are very quiet.

I would definitely stay there again!

  • Stayed January 2012, travelled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Frank S about Jumeira Rotana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeiraRotana, General Manager at Jumeira Rotana, responded to this review
5 February 2012
Dear Mr. Frank S.,

Thank you very much for taking the time to review our hotel.

We are pleased to know that you had an enjoyable stay with us and were happy with our services and facilities. Your comments will be shared with all concerned departments.

Thank you once again and we are looking forward of welcoming you back to Jumeira Rotana Hotel some time in the near future.

Yours sincerely,

Hani Mansour
General Manager
Jumeira Rotana Dubai
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Adelaide, Australia
1 review
3 helpful votes 3 helpful votes
“Excellent service - very friendly & attentive staff”
5 of 5 stars Reviewed 12 January 2012
3
people found this review helpful

We stayed at the Jumeira Rotana for two and a half weeks whilst visiting family for Christmas and the New Year and were delighted with the excellent service and the friendly, always smiling staff. Our family live a few kilometres from the hotel and we had no trouble commuting between the two addresses in the very cheap taxis, which the porters summoned in an instant whenever required. We found moving around Dubai very easy, using the hotel as our base and made use of the excellent public transport system as well as taxis. Riding the 'Metro' rail system is a wonderful way to capture an overview of the city - see http://www.rta.ae/wpsv5/wps/portal for more information. Our room was kept beautifully clean and the toiletries and coffee & tea making facilities replenished frequently and generously. We sometimes stayed in our room for part of the day and housekeeping accommodated our comings and goings by keeping an eye on our movements and cleaning once we'd gone out. On days when we weren't out for the day, one or the other of us was still in and out quite a bit (shopping etc.) and even when housekeeping hadn't been able to get into the room til 4pm to clean, they'd still come back to draw the curtains for the evening, creating a cosy and welcoming atmosphere for us to come home to after dinner with the family. Our stay at Jumeira Rotana was wonderful and I wouldn't hesitate to recommend it.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Diana C about Jumeira Rotana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeiraRotana, General Manager at Jumeira Rotana, responded to this review
14 January 2012
Dear Diana C,

Thank you very much for choosing to stay with us at Jumeira Rotana Dubai and for such a gratifying review.

We are extremely pleased to know that you have enjoyed your stay with us and were happy with our services and facilities especially with the housekeeping service which you have mentioned. Your positive comments will be shared with all the employees of the hotel.

We do hope to see you again very soon and make your next stay as impeccable as you had your last stay.

Yours sincerely,

Hani Mansour
General Manager
Jumeira Rotana Dubai
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Additional Information about Jumeira Rotana

  • Jumeira Rotana Hotel Dubai
  • Jumeira Rotana Dubai
  • Jumeira Rotana Hotel
  • Jumeirah Rotana Hotel
Address: Al Diyafah Street, Dubai 33640, United Arab Emirates
Price range (per night):* INR5,183 - 11,871

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