Stayed in al bustan centre & residence from 19/jan/2012 to 25/jan/2012 with family and one child age <3 yrs in room number 3227. Overall stay was very good. will definitely recommend for families.
Easy access to al nahda metro station just 5 mintutes walk. stayed in deluxe room which was good and nice . Supermarket in shopping mall in same building was very helpful. Mac Donald's is open 24 hrs in the same building. swimmimg pool is small but good. Laundry service is available free of cost but you have to drop & pick up your clothes. Breakfast was OK needs improvement at times it was crowded. Bell Captain service was good but staff shortage will cause you delay in service as they are busy all the time. House keeping was very good they would make our suite look fresh & new every day during our stay.Plug points in room are less for charging your mobile/laptops. OVER ALL GOOD I'M HAPPY MY STAY WAS GOOD & ENJOYABLE.

I went to this hotel with my friend and upon arrival after midnight I checked in but the staff at the reception was bit inpatient and not helpful as they allowed us for one bedroom with king size instead of 2 single bed as we mentioned when we booked the breakfast is very poor and located at the food court in the mall within same complex so you have to go outside the hotel to in the shopping mall if you want to have your breakfast the service bad and the variety as well is low and workers are not friendly overall experience was not a good one and don't recommend especially for singles

arrived here at 4.30 in the morning staff were polite & helpful so when i got to my room i was unpleasently surprised 2 single beds!!!!!!
I had called from london at least 10 times(prior to booking and after)to comfirm only 1 thing"can you accomodate 2 adults and 1 11 year old child" time and time again i was told ofcource they can BUT they didnt tell me the truth and decieved me into booking so i was fairly dissapointed so after having had my buffet breakfast(only good thing) i went and asked for the manager who came after 15 min(i think his name was james)after a long disscusion maybe 40 minutes he concluded that there was nothing he could do i was utterly shocked at his response he even went so far as to tell me that if we thought that we had been decieved that we are free to checkout!!! horrible service! i had paid around £70 a night and had another booking at the fairmont for 3 days so we left it with him that if he could do something pls do but when we came back that evening and there was no change in his opinion so we just bide our time there and moved onto the fabulous part of our holiday at the fairmont,rags to riches as my son put it.

good points of staying at this hotel

al nahda station 5 min walk away

mc donalds,subway,chemist and mini market on premesis

fast check in and checkout

reasonable breakfast in the restaurant, big selection of hot and cold food.

Bad things

dishonesty

basic room,damp smelling

not modren,furniture seem run down and very old

I know that Dubai is full of luxury and that you can spend a years pay on a weeks stay but this hotel is different. I fly through Dubai about 4 times a year and have found this is a great place to stay that only gets better. I have always been able to get a good room at a great price but now the new tram line has opened with in a close walking distance from the hotel so getting around is so much easier. The staff is very friendly and the Hotel sits on top of a small never crowed mall to make shopping easy. If you are looking for a comfortable place that is quite but you can still get around to see the sites, this is the place for you.