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Sheraton Deira Hotel – reviews, photos

4.0 of 5
Al Muteena Street | PO Box 5772, Dubai, United Arab Emirates
Hotel amenities
Sheraton Deira Hotel
Sheraton Deira Hotel
Sheraton Deira Hotel
Sheraton Deira Hotel
Sheraton Deira Hotel
Sheraton Deira Hotel
Ranked #164 of 434 hotels in Dubai
3.5 of 5 stars 208 Reviews
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208 reviews from our community

What travellers say about this hotel
  • Very nice(4)
  • Friendly and helpful(4)
  • Happy Hour(4)
  • Business trip(3)
  • Club lounge(3)
Traveller rating
    50
    78
    47
    18
    15
Only show reviews for Family (22) | Couples (39) | Business (54)
Date Rating
Abu Dhabi, United Arab Emirates
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Not quite as advertised”
3 of 5 stars Reviewed 29 January 2012
2
people found this review helpful

Good things first: the Club level at this hotel is just superb. Stay there if possible. The Club Lounge has wonderful, hospitable staff and very good food. It is a lovely place to hang out and recover after a day out sightseeing in Dubai. The rooms at this level are certainly in the five-star category and our two-night stay was very enjoyable.

Not-So-Good Things: At check-in, we dealt with a very unfriendly person who was adamant about an extra charge (120 dirhams, or about $35 plus 16% taxes) for a rollaway bed for the 11-year old traveling with us. Our reservations were explicitly for four adults and one child and I had assumed that our full prepayment included all members of our party. We asked to speak to the manager and he assured us that this was "standard policy" for all hotels in the region and he wouldn't budge on the extra charge. In fact, our party of five stayed at a total of eight hotels in the region during a 3-1/2 week tour and the Sheraton Deira was the ONLY hotel that charged us extra for a rollaway bed. It was more the hostile attitude of the front desk, rather than the extra money, that upset us.

My daughter, traveling with us, is the General Manager of a high-end hotel on the beach in California. She has always told me that the way you are treated by the front desk staff at check-in will remain as your lasting impression of a hotel. This experience certainly proved her right.

Please note, also, that while the hotel description says that it is "centrally located", in fact it is not within walking distance of any Dubai attraction and you need a cab to get to the Creek, any shopping area, or basically anywhere else you might want to go in Dubai.

Room Tip: Go for the Club level rooms, if possible. The Club Lounge is the best part of this hotel.
See more room tips
  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask jmarquiss about Sheraton Deira Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FW, General Manager at Sheraton Deira Hotel, responded to this review
28 February 2012
Dear jmarquiss

Thank you for taking the time to write a review of your last stay at Sheraton Deira. We do appreciate the good & bad feedback as we always look at ways to strive harder at satisfying our valued guests’ as yourself.

We have noted that we did not meet your expectations especially with regard to the extra charge for the roll-away bed and on the location.

Moreover I am certainly not pleased to note about the hostile attitude of the Front desk associate and I will address this matter with refreshing trainings on guest handling skills.

Should your travel plans bring you back to Dubai in the future, please do not hesitate to contact us for a reservation, we would be happy to assist you and welcome you back to our hotel.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tehran
2 reviews
“Valuable Stay”
4 of 5 stars Reviewed 28 January 2012

Pros:
kind and helpful employees, almost clean rooms, valuable price, near the subway (metro) station
good breakfast quality, excellent room service, excellent guest service, closing to airport.

Cons:
room's window could not be opened, so you can't use fresh air, far from big shopping malls but since access to subway is not difficult, it isn't that important. expensive internet access.

Tips:
* Subway is closed Friday morning until 13:15, so if you're planning to go by sub, be aware of date & time ;)
* if you don't like anyone wake you up to check the mini bar or room service, be sure to put that "Do not disturb" sign on the door before you fall asleep.
* if you're sensitive to noises and sounds, do not stay at 4th floor under the night club, for me it was OK but some people may be angry :)

To Hotel Manager:
Please do something about the price of internet access.

Room Tip: if you're sensitive to noises and sounds, do not stay at 4th floor under the night club
See more room tips
  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Saviz M about Sheraton Deira Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FW, General Manager at Sheraton Deira Hotel, responded to this review
8 February 2012
Dear Saviz M,

Thank you for choosing Sheraton Deira Hotel for your recent stay when in Dubai and glad to note that you have enjoyed staying with us.

We appreciate your comments and tips regarding the hotel and the services you received as our guest.

Also noted on the internet fee and we will look into the cost structure.

Again, thank you and looking forward to welcoming you back soon.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
“Grubby and noisy!”
1 of 5 stars Reviewed 22 January 2012

I am writing this review at 2.30am because the room is so noisy it is impossible to sleep. Despite two promises from the duty manager to address the issue, the music from the club upstairs is still so loud that I cannot hear my TV, let alone sleep!

On the bright side I could spend the additional sleepless hours cleaning the coffee stains from the cups and the walls.

I am glad I am only staying here one (half!?) night. I will never stay here again. Unless you plan to be awake until 3am it would be best you avoided this hotel too.

  • Stayed January 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Hurstbourne about Sheraton Deira Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FW, General Manager at Sheraton Deira Hotel, responded to this review
8 February 2012
Dear Hurstbourne,

Thank you very much for posting a review on trip advisor regarding your recent stay at Sheraton Deira Hotel.

We appreciate your constructive feedback on your stay with us and have taken it positively as we are continuously striving to meet our guests need with satisfaction.

I am very sorry to read that you were not our happy guest and have noted your discontent on the loud music which was emanating from one of our leased outlet and resulted in a disrupted night’s sleep. I can certainly empathize on your situation. Please accept my most sincere apologies for the inconvenience caused to you.

Yours sincerely,
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“Middle Eastern legacy LIVE at Sheraton, surely a memorable experience”
5 of 5 stars Reviewed 19 January 2012
4
people found this review helpful

This is truly a unique hotel in Dubai which offers a true middle eastern experience.I felt so elated during my visit here last week.Here is the detailed version

1) Located in the middle of the Dubai city, Sheraton Deira Dubai is a great place. Situated in close proximity to the Jumerah towers, Sheraton Deira offers great shopping avenues. Sprawling lawns and meandering pools make the stay truly pleasurable.

2) A great place for socializing Club Lounge at Sheraton Deira offers some of the best recipes and delicacies from all over the world. I thoroughly enjoyed the great ambience at roof top restaurant and bar. There is wide array and economy of rooms to choose from.

3) I stayed in business class room, with a grand hall, 24 hrs internet access and room amenities. All rooms are well equipped with accessories and great interiors. Grand and well furnished conference rooms and halls offers a great meeting place.

4) Resort provides holiday packages, and sight seeing opportunities.but the cost is very very high. I visited the sand – dunes and enjoy the desert safari in Middle East through my tour operator I was mesmerized by their hospitality and organization skills.

5) One thing that I will never forget about the trip was the courtesy of their well – groomed staff. Sheikhs serving coffee..haha..you will feel the same as waiters look like mini sheikhs..:P

6) Being in Dubai how can somebody miss upon the shop carnival. I availed of some of the best marketing offers for some of the best brands at most affordable price. Standing tall amidst scintillating sky scarpers it offers a great view of the city from roof top.

7) I booked a 4 day/ 3 night tour package from Antilog Vacations (India) , a Dubai bulk dealer for hotel & sightseeing packages.The rates you get are 20-25% less than market & direct services

8) On the last day of my trip, I sailed across the blue waters of Gulf aboard a star cruise – liner. Great spectacle of the marine life and rich flora and fauna enthralled me craving for more.

9) Do some shopping, if you are rich.Resort has small antique shoppe which offers some of the great masterpiece and relics. I still relish the memorabilia that I gathered.

10) All in all resort Sheraton Deira Dubai brings alive the Arabian Nights and old folklores. It was a great vacation that I will never forget.

See you guys soon next December

With Love

Subodh Kant Sharma

Room Tip: Business class rooms on the western side , east side can cause some serious sunlight pouring in
See more room tips
Stayed January 2012, travelled as a couple
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Ask SubodhKant S about Sheraton Deira Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FW, General Manager at Sheraton Deira Hotel, responded to this review
8 February 2012
Dear SubodhKant S,

Thank you for making our day with your kind and honest feedback about the hotel and the services at Sheraton Deira Hotel.

We do look forward to welcoming you back in December 2012.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
Senior Contributor
25 reviews 25 reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
“This hotel is in my heart!”
5 of 5 stars Reviewed 10 January 2012
1
person found this review helpful

For sure this hotel is not the best or most spectacular one in Dubai but it's in my heart! This is way I gave a 5 point rating even thou the service (4), location (2) and rooms (3) and not the best ever!
I came here and I spent the first night with my girlfriend and coming back is always wonderful.
The hotel is located at 20 minutes walk from the Creek and very close the the airport runway. Going on the top roof gives you a fantastic view (front the Jacuzzi and the outdoor pool) of all the airplanes during the take off.... literally incredible!
The breakfast is fantastic!

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by dariotime for Dubai
Ask dariotime about Sheraton Deira Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FW, General Manager at Sheraton Deira Hotel, responded to this review
28 February 2012
Dear Mr. dariotime

Thank you for expressing your honest opinion of the hotel, it’s products and services on Trip Advisor. We do appreciate that the hotel has a special place in your heart.

Again, thank you and looking forward to welcoming you back soon.

Warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Sheraton Deira Hotel

  • Sheraton Dubai
  • Dubai Sheraton
  • Sheraton Deira Dubai
  • Sheraton Deira
Address: Al Muteena Street | PO Box 5772, Dubai, United Arab Emirates
Price range (per night):* INR3,901 - 10,756

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